-Hi, this is ______. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.
What do you think of your voicemail greeting? Does it sound professional, or is it outdated? Even worse, is it a computerized voice with a default message? (Ew.)
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Before any business can create clear, easy to hear (and understand) recorded audio messages, they need the right recording equipment. Many businesses try to get by with using audio recorded on a standard recording device.
Your calls-to-action need to be simple to comprehend and easy to perform while the caller listens. One tip for using effective calls-to-action is to test it out yourself. Can you write down an entire website URL as you listen to it over the phone? Depending on how it goes, you’ll determine whether or not you’re talking too fast or your instructions are too complicated to follow. Adjusting your calls to action can make a significant difference in removing pain points and improving the customer experience.
Anyone who regularly uses a phone associated with a company can have their own inbox. This makes it easy for individuals to have relevant messages sent to them through call forwards or through connections like an automated attendant.
A special high five to Margot Howard for her outstanding research and contributions to this article. We love working with and supporting like-minded entrepreneurs who are passionate about business success strategies. Thank you Margot! ❤️
15. Hello, you’ve called [X Business Name]. We are currently closed. Our opening hours are [State opening hours]. Please visit our company website at [company website URL], or email us at [X email address]. If you’d like a callback, please leave your name and phone number, and our team will get in touch with you within 24 hours.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
Website: http://www.comparebusinessproducts.com/phone-systems/corporate-voicemail-greetings---bloopers-and-best-practices
These guys do it all. They have a voice-over service (including writing the greeting script) and transfer the greeting to your phone in super high quality. I couldn’t find anything better online anywhere. https://www.okcvideoproduction.com/record-high-quality-voicemail-greeting
https://www.thebalancesmb.com/on-the-phone-or-busy-voicemail-greeting-examples-2533545
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
Do they want to sit through an IVR menu that may or may not direct them to the right person? Do they know you’re a one-man/woman team and there’s no reason to sit through a menu? Skip the menu entirely and let them leave a message as quickly as possible. There’s no reason to add any additional steps or make your customers go through leaps and hurdles to leave a simple voicemail. When you identify what your customers’ pain points are, you make it much easier to determine what you want them to do to save everyone from the unnecessary stress.
Voicemail greetings can include any information you’d wish to convey, such as special sales, bargains, alternate phone numbers to use, or your company’s normal working hours.
9. The Skill Demonstrator. You may decide to demonstrate your skills through the voicemail message you leave your prospects. This works perfectly if you deal with selling your skills and expertise to your customers.
Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.