YYou can use Outlook (Figure 7.71) to change the greeting message that Exchange UM plays to callers by using Outlook to call a number and then recording a new greeting.
Holidays are often the busiest time of the year for any business — especially retail. Obvious, right? As obvious as that is, how confident are you, the exhausted employee or business manager, in your caller’s ability to recognize what exactly that means for you? Do you think they understand the torture of working long hours day after day and what effect that has on your mental and physical state? They might, but chances are they’re more concerned about receiving a personalized experience.
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While they are listening to your voice, they are internally deciding whether or not it is worth their time to continue or hang up. Look at your voicemail message as its own short advertisement.
Either way, a business voicemail system plays a large role alongside the daily operations of many companies. It helps employees maintain a structure to their inbound calls, and it filters messages into a reviewable stack. Moreover, voicemail can make a company look professional through the use of greetings that establish a basic relationship between caller and business.
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
21. Hello, this is [your name]. I’m not much of a phone person, so don’t bother leaving a message. Send me an email at [email address] and I’ll get back to you within 24 hours.
1. Share basic information: “Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line.
48. Hello, you’ve reached [name] at [company name]. If you need help with [X reason], please contact [X person/X system] or [visit our website at X and send us an email]. For all other inquiries, please leave your name, phone number, and a message, and I’ll get back to you as soon as I can.
Learn how to set up a name recording, default voicemail greetings, and temporary greetings (for holidays and vacations) for your OnSIP voicemail box.
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The voicemail features and business voice system integrations listed above this section pertain largely to hosted setups – otherwise called cloud-based or voice-over-IP (VoIP) phone services.
Are you struggling to come up with a voicemail greeting that you believe in? Do you find that everything you record comes out too casual, overly professional, or doesn’t seem to touch all of the bases that you want it to?
It isn’t always convenient to keep a browser window open that displays your online voicemail manager. Let’s face it, we probably have too many tabs open already.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
Features codes offer a quick way to access voicemail from any device. Users can find their messages from a desk phone, softphone on a mobile device, or WebRTC-based phone within a web browser.
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back.
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.