Random facts could include their favorite movie, vacation spot, candy, or television show. Regardless of what you choose, it will surprise your caller and more than likely make them leave a message if they were considering hanging up.
@lucyindasky88 sorry but I don’t. It really is a shame this can’t be done easier on both Mac and PC so hopefully you can borrow a friends PC for 20 minutes to install the software and quickly make the changes.
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Leave out excuses like “I’m probably with a client right now” or “I’m unable to answer the phone right now” – it’s obvious you can’t answer your phone if a caller is listening to your voicemail greeting!
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”
@lucyindasky88 sorry but I don’t. It really is a shame this can’t be done easier on both Mac and PC so hopefully you can borrow a friends PC for 20 minutes to install the software and quickly make the changes.
You may additionally want to bear in mind that people might be calling you from their cellphones, and a long message can use up someone’s valuable cellphone minutes. Some voicemail systems have the option of pressing a key like the pound key to immediately start recording a message; you may want to consider the funny or long message only if you have this option available to callers. Another point of consideration when recording an answering machine greeting is who is likely to call. If you’re job hunting, for instance, you may want to drop the funny salutation for a while, and use a more standard and businesslike greeting, unless you’re applying for jobs as a comic. Is Amazon actually giving you the best price? This little known plugin reveals the answer. Some answering machines utilize cassette tapes.
When you’re using the traditional voicemail system, your carrier dictates some messages you’re going to store in your voicemail box. But with a virtual system, you can store and retrieve messages whenever you want. The cloud also allows you to convert the voicemail audio files and texts and send them via email to relevant departments for further screening.
The simplest avenue for any employee to address a customer in a voicemail is to leave their own personal message.
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
-Hi, this is ______. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.
KPIs like the number of voicemails left can be a great indicator of how well even the smallest of changes make a difference in the number of voicemails received. If you decide to speak louder, keep track of the potential increase or decrease to determine if your changes had any effect.
You may additionally want to bear in mind that people might be calling you from their cellphones, and a long message can use up someone’s valuable cellphone minutes. Some voicemail systems have the option of pressing a key like the pound key to immediately start recording a message; you may want to consider the funny or long message only if you have this option available to callers. Another point of consideration when recording an answering machine greeting is who is likely to call. If you’re job hunting, for instance, you may want to drop the funny salutation for a while, and use a more standard and businesslike greeting, unless you’re applying for jobs as a comic. Is Amazon actually giving you the best price? This little known plugin reveals the answer. Some answering machines utilize cassette tapes.
-Hi. I’m probably home. I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.
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4. Voicemail greetings for calls received after business hours. You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support).
Now that you know what you want your customers to do when they leave a message, you have to make sure that message is coming off clearly. Run it by a couple of your colleagues and ask them if your greeting makes sense and adjust wherever necessary. If you’re speaking too fast, slow down. Accounting isn’t the most inviting profession.