That’s why it’s important to clearly identify yourself and your company right out of the gate. And while it may be tempting to tack on your phone number, it’s best to leave it out. Restating your number takes up valuable time, and the idea here is to provide all the information your customers need—and nothing they don’t. Keep voicemail greeting up to date. Many voicemail greetings take the generic approach of stating the person reached, the company name, and a statement about being away from the desk or unable to answer. The problem here is the fact that your callers already know this.
10. Max Wait Time Reached Message. What the caller hears when they have been waiting in the queue for the maximum amount of time. Sample Scripts: “You have exceeded the waiting limit for this queue.
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4.) Welcome to John Doe. Personally, you can reach us during our office hours Monday to Thursday from 9am to noon and 2pm to 4pm, and Friday from 9am to noon. You are welcome to tell us your request by mail to [email protected] and we will get back to you as soon as possible - Thank you.
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If you live alone, it’s best not to advertise that fact in your outgoing message. If you do, you may leave yourself vulnerable to burglars, stalkers, and other criminals. Instead of saying, “I can’t come to the phone,” say, “No one can come to the phone.”
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
5. Delay Announcement. What the caller hears every two minutes that they are in the waiting queue. Sample Scripts: “Thank you for your patience. All of our agents are still busy.
Another great thing you can do in your voicemail messages is to leave a few spaces for your prospects to record their message, most of the prospects will do it because they know they will be reached out sooner given the situation of their need.
Open office hoursOffer options for reaching you immediately (alternative contact info)Include an extension number if they won’t be able to reach you for sometimeAllow them to skip the message if they’ve heard it before. Sometimes, your dialers can go berserk and send the same message several times, you know. Don’t Obviate Scripts
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Information: Your business voicemail should provide all the information the caller needs. ...Validation: A great professional voicemail greeting should thank the caller for their call and apologize for missing it. ...Motivation: The aim of a professional voicemail is to keep the caller on the line long enough to listen to your message. ...
When I was in my 20s, I had an answering machine with a 30 second outgoing message tape. I thought it would be fun to come up with all sorts of cute or funny messages for my friends to hear just before the beep. It got pretty elaborate sometimes, with celebrity impersonations and movie spoofs and other things. I didn't usually get many important phone calls anyway, so I didn't see any harm in being funny for the few people who did call.
If you remember the changes we made for voicemail, we ended up with the following for John’s extension:
When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
Information: Your business voicemail should provide all the information the caller needs. ...Validation: A great professional voicemail greeting should thank the caller for their call and apologize for missing it. ...Motivation: The aim of a professional voicemail is to keep the caller on the line long enough to listen to your message. ...
Website: https://www.amazingvoice.com/blog/10-best-professional-voicemail-greetings