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When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
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Scripts to be altered to fit your practice’s needs: Solo Wellness Practice: “Hello. You’ve reached Molly Hill, Licensed Massage Therapist with Healing Touch. I am currently unavailable to take your call, so please state your name, phone number, and a detailed message after the beep and I will get back with you within two business days”
When you receive your new SIM from Truphone, you will need to set up your voicemail service.
For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
You can ask your admin to change the greeting language for everyone in your organization. Your admin should see this topic for instructions: Change the default language for greetings and emails.
2. The Mystery. A mysterious voicemail leaves the listener wondering what the call is about and plays to our fear of loss and FOMO. What if something’s wrong w/ my account?
-(Very long pause) Wait! Please don’t hang up! I want to hear what you have to say.
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A voicemail greeting, on the other hand, refers to the message that your callers hear upon answering the phone. Voicemail greetings can include any information you’d wish to convey, such as special sales, bargains, alternate phone numbers to use, or your company’s normal working hours.
8. Informative. Companies that offer services often get calls about something specific. For this, add the information to your voicemail. For example, your greeting might say
With that said, we thought it would be a good idea to provide you with a few examples of voicemail greetings. As you read through these, keep in mind that the effectiveness of your voicemail greeting is one-quarter what you say, and three-quarters how you say it.
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“You have reached the Outpatient Scheduling enter. Our regular business hours are 7:30 AM to 5:00 PM Monday through Friday. Please leave a message stating your name, phone number and the test you need to make an appointment for. Someone will return your call during business hours. …