When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
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Before you record your professional voicemail message, take a quick peek through these examples for some inspiration:
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We know what it’s like to build a business from the ground up, and we understand the importance of a good support system.
8.) Herzlich Willkommen in der Service Abteilung der Mustermann GmbH. Leider sind im Augenblick alle Leitungen belegt. Bitte hinterlassen Sie nach dem Signalton eine Nachricht mit Ihrem Namen und Ihrer Telefonnummer. Wir rufen Sie baldmöglichst zurück. Wir wünschen Ihnen einen schönen Tag.
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– Driving to the day care center to pick up Tracy. Leave a message if it is urgent or I shall return your call in a little while.
Invite the caller to leave a detailed message. If there is certain information you need, make sure to include that information here.
You have reached the , Strategic Air Command Nuclear Missile Storage Facility. We are unable to come to the phone right now. At the tone, please leave your name, number and target or list of targets and we’ll launch as soon as we can. And have a nice day.
3. The Value. Only your mom will call you back for something you want. Everyone else wants to know what it’s worth their time. At Factor 8 we like the term, SWIIFT℠ So, What’s In It for Them?
9. Holiday Help Line. Thank you for calling [Company Name]. In observance of [holiday], our offices are currently closed. We’ll be back to normal operations on [date].
“Hi, this is [name]. I’m either on another call or am away from my desk. Please leave your name, contact details, number and your reason for reaching out and I will get back to you as soon as possible. Thank you for calling.”
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This is also where your automated call software such as Drop Cowboy and others comes in handy. If you don’t have one already, it’s worth investing in moving forward. With your call software, there’s an effective flow of outbound and inbound calls. This means you have a record, too, of all the return calls you’ve gotten in the order of priority they’re made. This doesn’t just create a smoother system for your calls, but it also ensures no return call is ever left ignored.