10. “Hey, this is [your name] at [X company]. Right now, I’m on vacation and won’t be back in the office until [month]! Please leave me your name, phone number, and the reason you are calling and I will get back to you then. If it’s urgent, you can email details at [company email] and one of our team members will reach out to you. Have a great day.” Yes, we all need a break from time to time. Let your caller know you’ll be back and ready to meet their needs after you’re back from vacation.Voicemail greetings for the customer service phone number
5.) If you’re calling a home line, and know the family, it’s nice to say a group “Hello” before leaving a message specifically for the person you called. Say something like this: “Hi everyone, it’s Maralee. Hope you’re enjoying Spring Break! Janet, I wanted to see if you and I could meet for lunch one day next week. My schedule is pretty open, and we could pick a restaurant near your office. I know your lunch schedules are tight. I’ll give you a call back at 7:00 tonight. Or I’m around all afternoon, so give me a call!” (Boy, home lines are becoming rare, aren’t they? We gave ours up a couple of months ago.)
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The most skilled voicemail message ought to consist of a proper tone and particular directions. To illustrate, you’d also voice “Howdy, you’ve reached [your name], [job title] at [business name]. I’m sorry to receive omitted your name. Please toddle away your title, contact data, and explanation for calling so I will receive aid to you promptly.”
One thing to remember is that it’s not all about you. Yes, you need to recognize what makes your life easier, but you need to make sure you know what makes your customers’ lives more difficult in order for you to determine what kind of actionable voicemail greeting you need them to hear. This, of course, will make your life easier too.
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Before delving into the specifics on improving voicemail greetings, it’s important to go back to basics. This means creating that strong foundation in your mind and in your entire team as to what a voicemail greeting is, so you’re certain that all the strategies you apply are well-suited to the definition of a voicemail greeting.
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“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. Did you forget your PIN? You can reset it.
You have stated your calls-to-action. Now you have to make sure they know the process to follow. If you want your customers to leave their voicemail messages, you have to tell them from the start, “Kindly leave your name, purpose of your call, and how to contact you.”
In today’s digital-first world, it can be extremely easy to treat things like your business voicemail as an afterthought. Your voicemail has the potential to communicate so much more effectively than its digital counterpart.
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting. Just keep it short, and state the relevant information.
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