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2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].
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Greetings can make or break an interaction with current and future customers. Especially when they’re encountered after work hours, voicemail messages can define how an individual will speak to a customer in need.
Let’s be honest, you (hopefully) set up your voicemail when you first got your phone, and it probably hasn’t changed since then. If you’re about to start job-hunting, now is the perfect time to refresh your professional voicemail greeting.
However, if you don’t want to go about the hassle of hiring a professional voice-over actor and spend money on hiring a studio and equipment for a professional voice recording, virtual phone services like Grasshopper have the option of their Voice Studio, which is a virtual phone system that has been designed for entrepreneurs to enable them to sound professional and stay connected as well.
Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
10. “Hey, this is [your name]. Thanks for reaching out. I’m busy at the moment, but if you leave your name, number, and message, I’ll return your call.
1.) Herzlich willkommen bei der Mustermann GmbH. Leider ist das Büro derzeit nicht besetzt oder Sie rufen ausserhalb der Geschäftszeiten an. Sie können aber gerne eine Nachricht hinterlassen, oder eine Email an [email protected] schreiben. Vielen Dank für Ihren Anruf.
15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”
There are plenty of options for business voicemail messages, including professional greetings, casual messages, and even funny ones. Consider your brand voice and target audience to choose the tone. And include directions for those who call.
-(Very long pause) Wait! Please don’t hang up! I want to hear what you have to say.
3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
As you give your business voicemail a strong start by sounding like a professional, the same demeanor and tone in your voice should be maintained even as you end your call. This is very important to highlight as there might be some of you who could be irritated towards the end of your call, particularly if the call wasn’t successful.
The voicemail examples for business purposes shall let u know the right way to accept a message from the caller. At first, mention your name and then directly ask for the details of the caller. In short, the greeting should be precise. You can set two types of voicemail greetings for callers, viz., internal and external voicemail greeting.
During business hours, you may want calls to ring a central office phone or make their way through an automated attendant.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
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