1. Thank Them or Apologize. The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called.
The Best Way to Set up a Voicemail Greeting. Normally, small business owners use a landline or mobile phone number to manage calls. While it may get the job done, they do not allow you to properly manage business calls or set up an effective automated voicemail greeting. The best way to manage business calls is by using a business phone service.
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If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.
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Practicing regularly also means taking tips from other call agents who’ve been making the business voicemail calls for a longer time than you may have been doing. There’s always time to learn from each other. And as you do, you can undo any possible mistakes and improve on those facets of making business voicemail calls which need improvement.
If you have a landline — and many people still do — there’s always a chance that you will miss an important call when you’re not at home. If you don’t have voicemail service through your phone provider, it’s definitely worth investing in a quality answering machine. Today’s answering machines use an internal memory chip to digitally record your voice messages rather than the old audiotapes of yesterday. A digital answering machine can timestamp your messages, and you rarely have to worry about running out of message space.
The phone you use to record your greeting – and your surrounding – can turn your carefully scripted greeting into an unprofessional mess. Background noise is terribly distracting, so choose a quiet room or parked car to make your call. Landlines, or a “wi-fi enabled” cellphone call, can provide much better connection quality than a standard cellphone. If you must use a cell phone, be sure to use a high-quality headset for the best clarity.
This is also where your automated call software such as Drop Cowboy and others comes in handy. If you don’t have one already, it’s worth investing in moving forward. With your call software, there’s an effective flow of outbound and inbound calls. This means you have a record, too, of all the return calls you’ve gotten in the order of priority they’re made. This doesn’t just create a smoother system for your calls, but it also ensures no return call is ever left ignored.
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3. Offer Clear Next Steps. For many small businesses, the announcement will send the caller straight to a voicemail box. But larger organizations may decide to direct callers to a phone menu or forward the call to an external destination, depending on the situation.
40. Hi, I’m not in right now, but if you leave a detailed message I’ll call you back promptly.
23. Hello, thank you for calling [business name]. Please leave your name, number, and a brief message, and a member of our team will return your call within 24 hours.
Please note: When you reset your voicemail, you will lose any saved messages, your voicemail greeting, and any other voicemail settings. Once the reset is complete, you will be able to follow the voicemail setup instructions above to customize your settings. Phones Plans Bring Your Own Phone Login Billing My Usage Support Coverage Map Contact Facebook Instagram Twitter
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