If you’re working remotely now, but your mobile number isn’t on your business cards, add your mobile number to your business line’s voicemail message! If you’re worried that people will start calling your cellphone at all hours of the night – they won’t. They’ll treat it just with just as much respect as your business line.
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
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Your message should be 20 seconds at most. Remember, your clients or co-workers may listen to this dozens of times.
If you want them to leave a voicemail, tell them right from the beginning, “Please leave your name, reason your calling, and the best way to contact you.” If you want them to call you back during normal business hours, tell them, “Please call back during normal business hours.” If you want them to call back prepared for a lengthy conversation, you can say something like, “Please refer to our website’s FAQ page,” and then provide the URL. Self-service should never be underestimated.
What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Away / Busy Voicemail Greeting Examples. If you are busy, away, or understaffed and cannot answer the customer calls immediately, then you can use these greetings as an example. “Hi, you have reached [business name], we are unable to take your call right now but we would love to call you back ASAP.
4. Emergency Services or Medical Office Script. Thank you for calling [Company Name]. If this is a medical emergency, please hang up and dial 911.
1. Short Business Voicemail Greetings. Hi there, you’ve reached [your name] at [X company]. Thanks for calling. I'm unable to answer the phone but if you leave your name, phone number, and message.
If you need a line for school closings, sports practice announcements or other informational messages…
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For Platinum and Maintenance Contracted clients, please use your normal contact numbers and process to contact us throughout the holiday period. (Your SLAs continue through the break)
“Hi, this is George at Company Name. I am travelling today but will be checking voicemail regularly. I will be able to return calls between 5-7p.m., eastern standard time. If you need immediate assistance, please press zero to be transferred to the office manager. I can also be reached at [email protected], and will be responding throughout the day. Thanks for calling!”
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
Ramping up lead conversion rates means that you’ve to be upbeat in your voicemail greetings while still maintaining that professional touch. You’ve to eliminate tones or words that make you sound like a telemarketer. You’ve to add a personal touch but hit straight at the point. As professionals in the customer service industry, we’ve known what works out and what doesn’t when it comes to convincing that prospect to leave a short message.
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1. Howdy, you’ve reached [your name]. I’m at this time unavailable, but toddle away your title and quantity and I’ll return your name as rapidly as I will.