US Mobile Support Back to usmobile.com Contact Back to usmobile.com Contact Can I change my phone number if I don't like it? Can I change my plan in the middle of the month? Can I decide which phone number I get? How do I use a promo code? How long does my plan last for? How to get a free Starter Kit We have news to share What do I do if I run out of minutes, texts, or data in the middle of the month? Where can I get a US Mobile SIM? Which US Mobile network is best for me? Which networks does US Mobile use? Calls going to Landline How to Check Your Block List I can't use my phone as a hotspot on my Super LTE line I can't use my phone as a hotspot with my GSM LTE line I cannot receive or access my voicemail I cannot send or receive text messages with GSM LTE line I cannot send or receive text messages with Super LTE line I cannot send/receive MMS with GSM LTE line I cannot send/receive MMS with Super LTE line I cannot use SIM on my device I have no service with GSM LTE line after the APN Update I use GSM and I cannot make or receive calls I use GSM and my cellular data is not working, but talk and text are. I use Super LTE and I cannot make or receive calls I use Super LTE and my cellular data is not working, but talk and text are Can I add a second line to my account? How can I switch between GSM & Super LTE? How do I cancel a payment? How do I check my balance via SMS? How do I create an account? How do I name a phone line? How do I pay my monthly bill? How do I refer someone to US Mobile? How do I sign into my account? How do I snooze my account? How to manage a Pooled Plan How to set up a Pooled Plan How to understand usage in Pooled Plans I'm having trouble signing into my account US Mobile's iOS & Android Apps What do I need to do to port out my number? What happens if I run out of data in my Pooled Plan? What is AutoPay and how can I enable it? Where can I check my remaining Minutes, Text Messages and Data? 100 MB to GB – What Can I Do with 100 MB of Data? Can I return a phone I bought from US Mobile? Do unused minutes rollover? Does it cost me to call customer support? How am I billed for calls and texts? How can I close my account? How does the Risk-free trial work? How does the Student Discount work? What do I do if my AutoPay fails? What is a base plan? What is the Regulatory Cost Recovery Fee? What payment methods does US Mobile accept? What taxes and fees do I have to pay with US Mobile? Where can I find an invoice for my order? Where can I update my payment information? Where can I view my order history? Will I lose my number if I don't pay the bill? Can I make international calls? Can I use my phone when traveling internationally? List of eSIM compatible devices Step-by-step installation guide for eSIM eSIM Data Roaming Country APN Settings Does US Mobile support IOT? Setting up your IOT device Which frequency bands does US Mobile use? Can I switch to a different phone later? How can I adjust my phone's ring time? How can I get my phone unlocked? How can I set up a hotspot? How do I access my voicemail? How do I insert the SIM into my phone? How do I set up my voicemail / visual voicemail? I don't have a phone. What do I do? I forgot my voicemail password Is my device compatible with US Mobile? My Caller ID is incorrect Will US Mobile SIM cards fit in my phone? Will my phone work with US Mobile? How to set up a Blackberry with a GSM LTE line How to set up an Android with a GSM LTE line How to set up an iPhone with a GSM LTE line How to set up an iPhone with a GSM LTE line - iOS 8 and newer (iPhone 6 and newer) How to set up an iPhone with a GSM LTE line - iOS Version 5 & earlier How to set up an iPhone with a GSM LTE line - iOS Version 6 & 7 How to set up your Android with Super LTE in case of No Service How to set up your Samsung device with a Super LTE line How to set up your device with Super LTE in case of No Service How to set up your device with a GSM LTE line How to set up your iPhone with Super LTE in case of No Service How can I keep my number? How do I activate my SIM card? How to transfer your number from one carrier to another I cannot activate my SIM I need to update the information on my port request Motorola Moto XT series All Categories ​Device Features How do I set up my voicemail / visual voicemail? How do I set up my voicemail / visual voicemail?
An auto-attendant message is the first interaction your customers or potential customers will have when they call. With today’s robus phone systems, don’t miss the opportunity to maximize caller interaction. With a well-produced phone menu, you can demonstrate your organization’s proficiency, reduce call wait times and reduce the amount of time spent routing callers. Route callers to the correct extension Prevent misrouted calls and reduce caller frustration Free up operators and agents to perform more productive tasks Conveniently route multilingual callers to an appropriate agent or telephone interpreting service Impress callers and reinforce company reputation with a voice that represents your brand

Press and hold the “1” key on the keypad until the phone starts dialing your voicemail number. 2. Press the “*” (asterisk) key as soon as your voicemail greeting starts playing over the phone. Enter your voicemail password, if prompted, and then press the “#” key.Step 1 of 6 From the home screen, tap the Phone icon. Tap the Visual Voicemail icon. Note: Alternately, you can set up voicemail by pressing and holding the number 1 key. Tap CALL VOICEMAIL. Enter your Voicemail password, then tap END CALL. Enter your voicemail password, then tap NEXT. Tap FINISH.
We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.