6. Social media accounts. If you're building your presence on Facebook, Twitter, or any other social media site, it's a good idea to promote this activity in your message.
Houses (3 days ago) If a potential customer calls, but you just can’t get to the phone, do you trust your voicemail greeting to convince them to leave a message? Make sure you h
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Anyone who regularly uses a phone associated with a company can have their own inbox. This makes it easy for individuals to have relevant messages sent to them through call forwards or through connections like an automated attendant.
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”
Expand your message with 'We're sorry we couldn't take your call this time.' The inclusion of 'this time' or 'on this occasion' suggests that the voicemail is the exception rather than the rule.
Some people are more interested in recording an answering machine greeting that gives just the bare minimum of information. Such a greeting might be: “You’ve reached 555-5555. Please leave a message and we’ll get back to you soon.” What this salutation may lack in imagination, it may make up for in personal security, especially if you’re getting calls from telemarketers. Note that you don’t give your name, don’t reveal who lives in your home, and don’t say that you’re not at home. Occasionally thieves do call a home to verify the person’s presence at home or lack thereof. You’re essentially not committing to anything but your phone number in this kind of message, and the short message is likely to please cellphone callers. An answering machine greeting for a home business could be used to promote products, such as makeup.
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If you are recording a voicemail message for business, be sure you include your name and your company's name, so people know who they are calling and were they are reaching them. If you do not include the business name, they may think they have mistakenly called you at your personal number. You will also want to make sure to give callers the option to speak to someone who is currently available, an operator or other representative, by pressing a certain key (check with IT personnel to see what this might be).
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
A well-devised voicemail message is ideal for keeping clients informed on your hours of operation, and how to book a visit with you. This, along with a versatile online booking system, will ensure new bookings will come, even if you are not always available to pick up the phone.
Before you record your business voicemail greeting, be sure to rehearse it so you feel comfortable and don’t stumble around. You might want to write a script and practice a few times out loud beforehand.
9. After Hours. Creating a separate greeting for closing time can be useful for both you and the client. For an after-hours greeting, say: “Thank you for calling (Business Entity).