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Integrated voice response is an increasingly accessible option for businesses to automate common client interaction processes. Callers can interact with business systems via touch tone or voice entry. For a successful IVR deployment, having engine prompts that are professionally recorded and managed is essential. At Holdcom, we’ve helped thousands of businesses implement and enhance simple to complex call processing schemes with winning results. Make complex caller operations clear and simple Allow customers to access information and interact with business systems easily Reduce the amount of time that callers spend waiting for agents to gather information Reduce frustration and increase the speed at which caller issues are resolved
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Here are 5 sample business voicemail greeting scripts that will leave a positive and personable impression on your callers.
A good voicemail greeting is short and professional, lets people know that you’ll get back to them, and invites callers to continue engaging with a call-to-action. You should also show your personality if you’re in an industry or role that allows that. If your industry is more conservative, however, you’ll want to keep humor and personal touches to a minimum. A greeting Your name Your company A simple explanation for missing the call (e.g. you’re away from the phone or are on holiday) A rough estimate of when you’ll get back to the person An alternative person to reach out to (if you’re out of office) An alternative mode of communication (if you prefer email or text) A call-to-action such as “Leave a message” or “Send me an email at [email protected]”
A quick web search reveals a number of business options for transcribing voicemail message audio into a text format. Many service providers offer such transcription capability as part of the overall phone service plans they sell, allowing their business customers to have company-wide access to text-based voicemail without being forced to seek a third party for that functionality.
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What you need to record professional voicemail greetings. To benefit from the practice of professional voicemail greetings, you need a business phone system that makes recording, tweaking, and uploading voicemail greetings simple. Not just for you, but for your whole team. MightyCall provides such an answer for businesses.
Hi there! You’ve reached [LinkedPhone – Where Freedom Rings!] We’re away at the moment but please leave your name, number, and let us know how we can help you. We’ll make sure the right team gets back to you within [the next 24 hours]. We appreciate your call. Thank you.
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We provide the best and most experienced voice talent in the industry, along with a rigid post-production process to insure the best possible sound for your specific application. The growth of our company and our reputation in the industry is based on us getting it right, time after time. You can depend on Holdcom, the company behind the Audio Production Store, to provide voice production of the highest quality.
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
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The first impression callers experience. Make sure the phone prompts that welcome and guide the callers are clear, concise, and professional, with a voice that matches your brand and culture. You may not get a second chance.
3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.
When you call 321 from your mobile, you’ll be asked to type the PIN into your phone and record your name and personal greeting (that’s what people will hear when they call through and can’t get back to you, so make it catchy).Once your greeting has been set, we’d recommend changing your Voicemail PIN to something more personal so you can easily access your Voicemail settings in the future. You can do this through the user options area of 321 (that’s option number 8 on the main menu).Your PIN can be any series of numbers between 4 & 9 digits, provided they are not sequential (e.g. 5678) or aren't a series of repeated numbers (e.g. 111).