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We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.
Follow up Your Voicemail Messages. Now that you have set up balanced, informative, and friendly voicemail greeting, the next step is even more crucial. What happens after a customer leaves you a voice message? If you are using a professional business phone system, then you’ll be easily able to track and respond to those messages.
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By default beginning April 2017, voicemail transcription is available for all Phone System in Microsoft 365 users. When you receive a voicemail, the message will be transcribed in the body of the voicemail email you receive in your mailbox. If you do not want to have transcription for your messages, ask your admin to disable it for you.
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“You have reached the Outpatient Scheduling enter. Our regular business hours are 7:30 AM to 5:00 PM Monday through Friday. Please leave a message stating your name, phone number and the test you need to make an appointment for. Someone will return your call during business hours. Thank you.” Outbound Appointment Reminders
You may additionally want to bear in mind that people might be calling you from their cellphones, and a long message can use up someone’s valuable cellphone minutes. Some voicemail systems have the option of pressing a key like the pound key to immediately start recording a message; you may want to consider the funny or long message only if you have this option available to callers. Another point of consideration when recording an answering machine greeting is who is likely to call. If you’re job hunting, for instance, you may want to drop the funny salutation for a while, and use a more standard and businesslike greeting, unless you’re applying for jobs as a comic. Is Amazon actually giving you the best price? This little known plugin reveals the answer. Some answering machines utilize cassette tapes.
