4. Areas you serve. Without limiting yourself, let callers know what areas you represent clients in. This way, you'll be able to show your expertise in a particular county, region, or state.
You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
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12. “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.”
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
The voicemail features and business voice system integrations listed above this section pertain largely to hosted setups – otherwise called cloud-based or voice-over-IP (VoIP) phone services.
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
* Some prepaid plans, Boost Mobile, MetroPCS, Google Fi and Consumer Cellular don't widely support conditional call forwarding which prevents customers from using YouMail.
Information: Your business voicemail should provide all the information the caller needs. ...Validation: A great professional voicemail greeting should thank the caller for their call and apologize for missing it. ...Motivation: The aim of a professional voicemail is to keep the caller on the line long enough to listen to your message. ...
17. Hi, this is [your name] at [X Business Name]. Our office is currently closed, but I’ll be back in the office at 9 a.m. tomorrow. Feel free to leave a message or send me an email at [email address], and I’ll get back to you as quickly as possible.
To change the existing voice mail greeting, you must be on the Attendant/Admin handset which is usually extension number 20 (However this may be changed to another extension that you use to check messages on.) Click the message key on top of the display. Click voice messaging then scroll down once to where it says “other” After you select that, the display will change and you can select Answering Machine. If the system asks for a password, it should be 1111 followed by the # key. After you enter the password you will be able to scroll down to Greeting and enter your new greeting followed by the save key. Are Hosted Systems Right For Your Business Try our phone system wizard NBN Guarantee
Note: Voicemail cannot be configured in the settings of Work for Mobile App. You may use the app to call in to your voicemail from your extension, then change your settings using the audio menu as described below. Access the voicemail system: From your own extension Dial 555 and enter your voicemail password, followed by the # key. From another extension in your system
4. Emergency Services or Medical Office Script. Thank you for calling [Company Name]. If this is a medical emergency, please hang up and dial 911.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP.
Generally, these greetings should be brief for an individual. State your name and a query for the caller's information. You can also include a backup number for people to reach you if you like. For an organization, it's a good idea to announce your standard office hours. Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 1 for unavailable greeting.
You have reached (Your Name) at (Your Business). We help (What Your Business Does). I wasn’t able to take your call right now, but leave your name and number and I’ll get back to you as soon as I can.
Hello, you have reached the office of Doctor X. I’m on call at the moment, so I’m unable to respond to your call immediately. Please leave your name, reason for calling, and your number and I will return your call as soon as possible, or call my secretary at Y.
The first impression callers experience. Make sure the phone prompts that welcome and guide the callers are clear, concise, and professional, with a voice that matches your brand and culture. You may not get a second chance.