Once you identify your pain points, you’ll find it much easier to identify what instructions need to be present in your voicemail greetings. We hinted towards these before, so let’s just break down another example. If you want your customers to leave a voicemail, but you also want them to visit your website for additional help regarding their issue, give them a clear call to action, like a website address they can easily write down while they listen to your message.
Begin by letting the customer know that you’re sorry that you missed their calls. Tell them your company name, department and beseech them to leave a text. Today, people are very allergic to scam and fly-by-night telemarketers. Greet your potential clients and tell them exactly who you are if you want them to leave their messages in the tone.

Your phone system can be a powerful marketing tool for your business, and that includes your voicemail greeting. If you want to utilize this opportunity to throw in a quick humblebrag and keep callers informed of your awards and accolades, there are a few best practices, you should follow. First, keep the self-promotion brief and appropriately placed within your voicemail message. Don’t promote yourself and your products/services in the same greeting, and finally, only include current achievements in your business voicemail greeting.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.