Voicemail is predominant when no one can answer the phone. Nonetheless, a devoted receptionist can lower the need for this option and aid folks reach a live person. Hold in mind live chat as smartly in case your prospects resolve to prevail in out on-line.
That’s why it’s important to clearly identify yourself and your company right out of the gate. And while it may be tempting to tack on your phone number, it’s best to leave it out. Restating your number takes up valuable time, and the idea here is to provide all the information your customers need—and nothing they don’t. Keep voicemail greeting up to date. Many voicemail greetings take the generic approach of stating the person reached, the company name, and a statement about being away from the desk or unable to answer. The problem here is the fact that your callers already know this.

4. Include Other Contact Methods. If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting.
Important: Due to HIPAA policies and guidelines, all BAA users cannot have the contents of any voice message sent through e-mail, however they may be notified of new messages through e-mail. Departmental and MPhysicians accounts do not have the ability to log into the Voicemail Portal. 1HELP personnel may use Clearspan to configure voicemail to email for the caller. If the caller would like to send an email to multiple addresses, they may forward voice messages to a Google Group. Log into the Web Portal. If you are off-campus, you must connect to Split Tunnel VPN to access the Clearspan Portal. Click on Messaging in the Options menu on the left. Once on the Messaging screen select the option for Voice Management where you will have two options for setting up voicemail to email: If you want to strictly get your voicemail within your email (recommended) in the middle section titled "When a message arrives..." choose "Forward it to this email address:" and then put your email in the box. If you want to get a copy of the message both on your phone AND in your email leave the middle section alone and go to the bottom under Additionally... and choose E-mail a carbon copy of the message to and then put your email in to the box. Be careful here, though, as you'll still need to log into your phone to delete any messages you get this way! NOTE; "Use Phone Message Waiting Indicator" box is selected to notify user that a new message has arrived and requires attention. This will illuminate the voicemail light on the phone. - check the box for "Notify me by e-mail of the new message at this address" and fill in the email address. Once you have made the desired changes click the Apply button at the top or bottom of the screen to finalize your changes.