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Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
A business’ voicemail greeting is often the first point of contact with a business’ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone.
Your voicemail is set up with a default greeting, but you can record a personal greeting any time you want.
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2. Name of your brokerage. Where do you work? Who are you associated with? In addition to including your name, you should also use your brokerage as part of your personal branding.
2. Quickly Provide the Relevant Information. When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need.
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12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.
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A good business voicemail greeting creates a favorable impression on the customer, whether it’s their first or fifteenth time calling your business. What to say in a business voicemail greeting At the very minimum, you want to say the name of the person or department, and company name so the caller knows they have reached the right place .
45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.