Greetings can make or break an interaction with current and future customers. Especially when they’re encountered after work hours, voicemail messages can define how an individual will speak to a customer in need.
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Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
As greeting messages should reflect your mood and your personality, they must be recorded with utmost care and with the right choice of words. Here are a few examples which you can make use of while recording your own greeting messages.
These work voicemail greetings are for the work phone that you and only you use. They’re highly effective because they help you establish a relationship straight from the voicemail. Or they help you share an important update in a simple, straightforward way.
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?
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1. Your name. It seems obvious, but many people forget to include their name in a voicemail message. In this industry, your name is synonymous with your brand, so it's important to reinforce who you are as often as possible.
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2. Use A Professional Voice Actor (from Fiverr) If your answering system lets you supply your own mp3 or wav audio files for the greetings, consider hiring a pro to record it for you.
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By this, it means promptly addressing those return calls. If you don’t, then those calls merely stay stale or stagnant. Remember that until you’ve addressed your customer’s return calls, those aren’t conversions yet. You have to be more proactive with your processes for you to consider those clients as successfully converted ones.
This is exactly why you need to create such a voicemail that lets your prospects analyze it and give their details for you to reach out to them.
6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
* BEFORE DELETING, Deactivate and Return to Carrier from Settings, otherwise calls still go to YouMail even without the app installed! For more help, visit http://go.youmail.com/deactivate
If you are recording a voicemail message for business, be sure you include your name and your company's name, so people know who they are calling and were they are reaching them. If you do not include the business name, they may think they have mistakenly called you at your personal number. You will also want to make sure to give callers the option to speak to someone who is currently available, an operator or other representative, by pressing a certain key (check with IT personnel to see what this might be).
That’s why a script is so helpful. Wondering why prospects aren’t leaving messages if you don’t answer right away, or what all of those missed calls are?