https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
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3. How Long Should My Business Voicemail Be? If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
During business hours, you may want calls to ring a central office phone or make their way through an automated attendant.
Set up a professional voicemail greeting to ensure that those who need to contact you can leave a message to keep the discussion going. Another advantage of creating a professional voicemail greeting is that it reassures callers that they dialed the correct number, reducing the number of wasted messages and hang-ups.
Most people screen their phone calls and often avoid answering unknown numbers. If you’re applying for new positions, you should try to view each unexpected call as an exciting opportunity! In the event that you simply can’t pick up the phone, you’ll want a polished voicemail greeting to let the caller know they’ve reached the right person.
If you remember the changes we made for voicemail, we ended up with the following for John’s extension:
18. Hello, you’ve reached the voicemail box for [employee name] at [company name]. [Employee first name] has moved onto a different position, but our new [job title, employee name] will be happy to assist you. Please call [number, extension] or leave a message here and a representative will get back to you.
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Here are the best ways to keep your free business voicemail greetings exciting and professional.
Thank you for calling the XYZ corporation. Please listen carefully to the following menu options, as our menu has recently changed. For new customers, press 1. For existing customers placing a new order, press 2. For product support, press 3. For accounts receivable, press 4. For accounts payable, press 5. To hear contact information and directions to our main facility, press 6. To dial by name, press 7. Press 0 if you wish to reach an operator.
In sales, immediate communication with your prospects and current customers is important. Being available to answer questions or further negotiate a deal allows your clients to feel secure and more apt to purchase from you. But what if you can’t answer the phone when they call? Make sure you have a voicemail system set up so your clients have the opportunity to leave you a message.
Your goal for improving your business voicemail messages is to have more callers ring back or return your calls, so it follows that you also have to check your own voicemails frequently. It’s not just enough for you to be the one to ring and send voicemail messages. When would-be customers are convinced about your products and services to the point that they’ve returned your calls, you now have to take your customer service to the next step.
“Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number. We will return your call within two business hours. Thanks!”
Custom GreetingsEnterprise FeaturesConnections to the Phone SystemCloud-Based and On-Site Hosting Custom Greetings
10. “Hey, this is [your name]. Thanks for reaching out. I’m busy at the moment, but if you leave your name, number, and message, I’ll return your call.