1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
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Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me …
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3. Alternative Contact Information. This might be a secondary phone number, email address, mailing address, website, or anything else you can think of. Including alternative contact information makes you look approachable and interested.
Your listeners may not be able to see your happy and friendly face, but they’ll hear the cheeriness in your voice. This makes a significant impact in creating rapport with your listeners. Sounding professional in your business voicemails should never be at the expense of being friendly. After all, no one would ever want to listen to someone on the phone who sounds rushed or is dry and grumpy.
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Learn how to set up a name recording, default voicemail greetings, and temporary greetings (for holidays and vacations) for your OnSIP voicemail box.
“You have reached the Outpatient Scheduling enter. Our regular business hours are 7:30 AM to 5:00 PM Monday through Friday. Please leave a message stating your name, phone number and the test you need to make an appointment for. Someone will return your call during business hours. Thank you.” Outbound Appointment Reminders
As you work on keeping your voicemail brief and professional, it should also be personalized and tailored in such a way that it meets your industry’s standards. Otherwise, no matter how professional you may sound, a mismatch in the tone and message will still render your business voicemail ineffective.
Voicemail can also play an important role when employees are considered part of a logical group, like a department.
Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.
2. General Voicemail Forwarding. Thank you for calling [Company Name]. We’re sorry—it seems you’ve called outside of our regular business hours, which are 8:00 a.m.
In a nutshell, a good voicemail greeting should only be brief but also complete, simple but also professional. It should only meet its purpose of leaving a quick message to the listener or informing a caller that although you haven’t taken the call, you’re going to get back to it at the soonest time available.
Creating a voicemail greeting might not be fun, but with the scripts I’ve shared, you should have an easier time. No need to practice time and time again — simply plug in your name, company title, and other details, then read it out loud to your phone’s voicemail greeting recorder. With a professional greeting, you’ll continue nurturing prospects even if you don’t pick up the phone.
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