Majority of businesses today will have some sort of an IVR system in place to direct callers to the department they need to reach. Unfortunately, a common issue we face is that menus don’t align with what you’re looking for or they don’t align with the current business strategy. How many times have you sat through a menu waiting for the right number to press only to realize you absolutely need to speak to an agent?
But it appears I’m not alone. Here’s a portion of one reader’s letter; see whether you relate!
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In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
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You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
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The VMO service worked well as a contact service for our class reunion. It worked as described and was a great resource for our classmates.
Your voicemail needs to have relevant information such as your name, who the prospects are connecting to, the department you work in, why your not available to assist your prospects, when you will call them and related information, this is what the prospects would prefer hearing instead of dragging the voicemail messages speaking about your brand and more.
Feel free to add a personal touch to make your voicemail message fun and interesting. Clients will feel reassured when they know their messages have been received and you will get back to them.
45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.
And remember, while you’re busy returning your calls, Blitz can be automating other parts of your sales process. We can assign leads to your staff or even send emails to your customers.
This process is often easy and quick. It allows organizations to upgrade their existing phone networks or begin new networks without extraneous effort. It’s usually affordable and complete with many features, including an attached business voicemail service.
The Top 10 Best Answering Machine Messages. 10 . My wife and I can’t come to the phone right now, but if you’ll leave your name and number, we’ll get back to you as soon as we’re finished. 9. Hello, you are talking to a machine. I am capable of receiving messages.
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“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
75 Auto Attendant Script Examples. You probably already know that as the first point of contact with both existing and potential customers, an auto-attendant is a vital part of your business and your brand. Whether customers are calling with questions about how to purchase your product …
For many, a voicemail greeting is the first impression a customer gets for a business. You need to make sure your company’s message matches your company’s image, so putting some thought and effort into your voicemail greeting is imperative. Wondering what it takes to come up with a proper business voicemail greeting? Here are 8 keys to creating the perfect voicemail recording. Click To Tweet