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No one should be calling during the holidays, and yet some people do. When you’re out for the holidays, create a voicemail greeting that communicates the cheerfulness of the season while still staying professional.
Part of the power of a hosted phone system is that you can route calls based on the time of day.
If you want them to leave a voicemail, tell them right from the beginning, “Please leave your name, reason your calling, and the best way to contact you.” If you want them to call you back during normal business hours, tell them, “Please call back during normal business hours.” If you want them to call back prepared for a lengthy conversation, you can say something like, “Please refer to our website’s FAQ page,” and then provide the URL. Self-service should never be underestimated.
44. Hello, you’ve reached [X department] at [X company]. Our team is currently out of the office, but we’ll be happy to assist you when we return. Leave a quick message that includes a callback number and a team member will reach out within one business day.
Now that the importance of having current and applicable voicemail greetings has been established, the big question of how remains, right? How does one create this stellar voicemail selection and improve their business voicemail greeting?
How to set up the voicemail greeting for your phone extension / direct phone number with Telzio..
Small business voicemail greeting examples Creating a good voicemail greeting isn’t difficult, but creating a great one can be tricky. You don’t want to waste time, and you want to maximize the caller’s experience and exposure to your brand—all in about fifteen seconds and without making them hang up.
While it’s not necessary to memorize the script, it’s an added advantage when your call representatives have practiced reading it over and over again. By doing so, the flow of the script is clear to them. This familiarity can avoid confusion or dead airs during the call when your callers may be confused as to what the next word may be, for instance.
Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
12. “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.”
7. Hello, this is [your name] at [your company]. I’m currently out of the office, but if you leave your name, number, and a brief message, and I’ll return your call as soon as I get back.
18. “Happy holidays! [I’m, the team at X company is] away until [date], however, we’ll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful [day, week].”
The easiest way to record and program professional voicemail greetings for your phone system is to write down a script. Choose someone to record your script - the one who can speak without hesitating or stuttering, has a friendly voice and can annunciate and pronounce each name and word clearly.
You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
Answering machines are devices that people hook up to their telephones to record messages when those people cannot answer their phones. These machines also can store greetings that are recorded and are played back when the machines must answer the phone. To choose the best answering machine, you should decide how you plan on using this device. If you need an answering machine for clients who might be calling your business, it is a good idea to pick an answering machine that is highly reliable and that is able to store a large number of messages. People who need devices for their homes, however, might find that the best answering machine is a simpler model that also is less expensive. Answering machines allow callers to record messages for the owner.