You can’t always get to the phone when clients, partners, investors, or colleagues call you. When this happens, a professional voicemail greeting helps you make a positive impression and tells them what to do next. There are a variety of ways to convey your message. If you’re not sure what type of message to record for your own voicemail box, here’s a definitive guide to get you started.
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Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
Telephone answering machines allow individuals to record messages when they are unable to answer a phone. Answering machines are compatible with a wide range of telephones. Different models include a variety of different features, including Bluetooth compatibility, caller ID, headset compatibility, LCD Display, cordless access, expandability
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7.) End on a high note! You don’t necessarily need to say “Goodbye” at the end of a voicemail, because you didn’t really talk to anyone. Instead, try something like, “Look forward to chatting with you!” Use the word “with” instead of “to.” It sounds less like the person is going to receive a parental or boss “talking to” and more like two people who are eager to connect with one another on the phone. It’s a subtle difference, yet it’s a gracious one!
* Any spam call or robo call hears 'Number Disconnected' which gets you removed from spam caller lists.
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This call may be recorded or monitored for quality and training purposes. If you don’t wish this call to be monitored or recorded, then please let the answering machine know when you leave your message.
I am not in the office today; I may not be in tomorrow. I may be in to work sooner, if you gave me your car to borrow.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
These fifteen tips are just the starting point. Some may apply to your business; some might not. However, what makes them all important to pay attention to is how easy they are to implement. They also ensure the customer experience is always the number one priority, which should already be the case if it’s not. Busy moments in the day are not a strong enough excuse to ignore the needs of your customers. These tips will greatly benefit your business when they’re immediately put into use.
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
A professional and personable voicemail greeting is beneficial for several reasons. Read ahead to find out what these are.
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