Ideally, a business should have a complete set of messages for every phase of their call flow from beginning to end. While voicemail greetings are an important part of the phone system, there need to be recordings for everything leading up to the voicemail as well (assuming there are other steps in the call flow).
Voicemail is necessary when no one can answer the phone. However, a dedicated receptionist can reduce the need for this feature and help people reach a live person. Consider live chat as well if your customers like to reach out online.
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Instead of stating the obvious, enhance your message with information your callers can use, such as how to reach someone immediately, when you will be returning calls, or where they can obtain after-hours service. Services that offer multiple custom greetings like Tendant allow you to store multiple greetings so you can have a greeting just for a holiday that you can use every year. Specify the information you want callers to leave. Your voicemail greeting presents a great opportunity to gather important details that will help you better serve your customers. This may include account numbers best times to return the call, and of course, a brief summary of the issue or purpose of the call.
If you have a Hosted CloudPBX with SpringCom; the customer services and support team are operating as usual, and available via 1300 857 194 for support, adds, moves or changes to your system.
Fortunately, there are steps you can take to improve your business voicemail greeting that will delight everyone who hears your “new and improved” greeting. Identify your name and your company name. The last thing you want is to miss an important voice message. But the truth is many callers are more likely to hang up if they aren’t sure whether they’ve contacted the right person or business.
https://www.topproducer.com/blog/resources/time-saving-tools-for-real-estate-agents/
Simply speak into your phone or computer while recording a greeting with your business phone service. If you need to create your own audio file, the voice memo app on your phone should do fine.
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This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
Dial 133 321If prompted: Enter your mailbox number. This is your Office/Home Phone number, including its area code (eg. 03 XXXX XXXX)Press #Enter your Passcode/PINPress #Listen to your Messages
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
31. Howdy, you’ve reached [your name]. I’ll be out of the situation of job from [start date] to [end date]. Please toddle away a message and I’ll return your name upon my return. Alternatively, you can be ready to email me at [email address] or name [name] at [phone number] for instant assistance. Thanks for calling!
Instead of you making your clients and customers sit through an Interactive Voice Response (IVR menu) so they may be directed to the person they would like to talk to, try to make fewer hurdles and steps for your customers.
Vendors like VirtualPBX sell hosted systems to offer businesses a simple method of creating voice networks. Businesses purchase subscriptions from a vendor and connect their IP phones to that vendor’s voice network.
Website: https://www.yodel.io/blog/knowledge/professional-voicemail-greeting-examples/
Missed calls aren’t… ideal, but if you do miss a call, how do you keep your customers engaged and encourage them to leave you a voicemail?
Website: https://pure-essence.net/fun/funny-lists/the-top-10-best-answering-machine-messages/