Before you read this, stop and listen to the voicemail greetings for your cellphone and business line. Seriously, I’ll wait.
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A good voicemail greeting is short and professional, lets people know that you’ll get back to them, and invites callers to continue engaging with a call-to-action. You should also show your personality if you’re in an industry or role that allows that. If your industry is more conservative, however, you’ll want to keep humor and personal touches to a minimum. A greeting Your name Your company A simple explanation for missing the call (e.g. you’re away from the phone or are on holiday) A rough estimate of when you’ll get back to the person An alternative person to reach out to (if you’re out of office) An alternative mode of communication (if you prefer email or text) A call-to-action such as “Leave a message” or “Send me an email at me@example.com”
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
Announcing yourself means that before you go right into your offers and expounding on it or whatever your business voicemail is going to be about, you’ve already made yourself known. This means always starting with your personal name and your business name. Your company’s representatives should never miss out on the fact that they’re calling on behalf of your business. Otherwise, your target listeners won’t even keep you on the line when they aren’t confident about your identity.
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Houses (7 days ago) AccessDirect teamed up with Voices.com to provide advice and resources on how to obtain the professional voice services that best represent your business. By using real small business examples, we offer tips for creating the best business voicemail …
17. "Hello! You've gotten the voicemail of [your name]. Leave your name, contact info, and the answer to the eternal question ‘Which came first, the chicken or the egg?' Anyone who gets it right will receive a call back."
Take the time to listen to calls, call back if necessary, use your cell phone when you’re out of town, and take care of anything actionable listed in the messages instead of watching your mailbox fill in. This kind of attention to detail can go a long way towards building a good reputation and image for the business. Good luck!
42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
The features discussed in this article will come prepackaged with many VoIP setups a single user, midsize firm, or enterprise can purchase and begin using within minutes.
When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
What converse would you resolve to raise when speaking with prospects? This also can be skilled, casual, or even droll.
That’s why a script is so helpful. Wondering why prospects aren’t leaving messages if you don’t answer right away, or what all of those missed calls are?