If, instead, your message is vague or confusing customers are likely to get frustrated and hang up instead of leaving you a message. Here are four tips to help you create an effective after-hours voicemail greeting: 1. State your business name and hours of operation upfront. The first thing your callers should hear is the name of your business
One thing to remember is that it’s not all about you. Yes, you need to recognize what makes your life easier, but you need to make sure you know what makes your customers’ lives more difficult in order for you to determine what kind of actionable voicemail greeting you need them to hear. This, of course, will make your life easier too.
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Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
14. Hi, you’ve reached [business name]. We can’t take your call at the moment, but if you leave your name and number, the next available team member will return your call as soon as possible.
4. Areas you serve. Without limiting yourself, let callers know what areas you represent clients in. This way, you'll be able to show your expertise in a particular county, region, or state.
We’re all familiar with this type of voicemail greeting. Simply put, a caller reaches you by dialing your number or extension directly. For an optimal personal voicemail greeting, be clear about who you are, the team you’re on, and when the caller can expect a callback. Unlike company and department voicemail greetings, you may not be able to configure a greeting for open and closed business hours. If that’s the case, use a general voicemail greeting that accommodates both scenarios.
PM Monday through Friday. Please leave a message stating your name, phone number and the test you need to make an appointment for. Someone will return your call during business hours. Thank you.” Outbound Appointment Reminders . Used to remind patients of pre-scheduled …
47. Hi, this is [name], [company]’s [job title]. I’m happy to help you with [task], but I’m currently away from my phone. Leave a quick message and I’ll return your call as soon as I can. Thanks!
A secretary in a doctor’s office creates a voicemail greeting that says, “If you have a scheduled meeting with us, we could use copies of all your medical documents from last year, so come prepared.” Using the word “could” gives patients the impression that they don’t necessarily “need” last year’s documents. See the difference between “could” and “need”? Your word choice can impact a future meeting significantly. If you want a customer to perform a specific action, you need to pay close attention to how you express your calls-to-action.
2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
To copy this message to another person, press 6. (Messages can only be copied to voicemail boxes on the Nsight and Cellcom network).
10. Humorous. Business greetings often sound serious. Adding in a touch of humor can lighten up your consumer’s mood and personalize your connection. You may use a funny greeting like
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4. Areas you serve. Without limiting yourself, let callers know what areas you represent clients in. This way, you'll be able to show your expertise in a particular county, region, or state.
2. If you’re out of the office: “Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date].
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Put some thought into your message before you hit “record.” It takes very little time to write a script for yourself to read as you record your greeting. Reading off a script eliminates unnecessary pauses, “ums” and “ahs.”