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I hate to date myself, but I was around back in the day when there were no electronic tools used to answer the telephone.
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Whether you are a solo therapist recording a voicemail greeting, or you have a whole office and need a system message, don't just wing it! Take the time to actually write out a script. Read it aloud to colleagues to make sure it says what you need it to say. Make sure to identify what your service is, to ward off any callers who aren't sure they've reached the correct person.
Your voicemail needs to have relevant information such as your name, who the prospects are connecting to, the department you work in, why your not available to assist your prospects, when you will call them and related information, this is what the prospects would prefer hearing instead of dragging the voicemail messages speaking about your brand and more.
If you still have this for a greeting, you might be interested to know that your friends hate you.
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Website: http://www.communityserv.com/wp-content/uploads/2014/06/CSI_HIPAAPolicy_LeavingMessAnsMach.pdf
When Christmas rolls around, you might consider customizing a special holiday greeting to help spread some festive cheer. It’s also a great opportunity to give callers information about any specials you might have during the Christmas season and when you will be closed for the holidays.
6. Use a service. If you are working full time and don't want to miss your calls, consider a call answering service. Basically, it's like having a receptionist to answer your calls and take messages.
“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
Hello, you have reached Dr. X. Right now, I am with a patient, so I’m unable to respond to your call immediately. If you need help with a prescription, call number Y. If you need to book/modify an appointment, call number z. Please, leave your name, and phone number and reasons for calling.
3. How Long Should My Business Voicemail Be? If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
When you get this message, please call me back at (your number). That number again is (your number) and ask for _________. I look forward to speaking with you, and I guarantee you’ll be glad you returned this call.”
Hello, it’s obvious you have bad timing, because nobody is home. Please leave your name, telephone number, and a brief message in a voice similar to mine, and your call will be returned as soon as humanly possible.
When you work in a business, customers, employees or other business-related individuals may try to get in touch with you by phone. Having a professional voicemail greeting when you can’t answer calls directly can set the right tone for your business and inform callers when they can expect their call to be returned.