Think through what you are going to say before you place the call. When men hear the beep, they often freeze up and forget what they wanted to say. If you want to be the go-to guy at work, then you have to exhibit competence on all levels. Don’t spoil your confident image by hemming and hawing and filling your messages with “uhhhhs,” and “ummmms.” If it’s a really important call, consider writing out what you want to say beforehand. If the person picks up, great, you now have some notes to remember what you wanted to talk about. If they don’t answer, you can leave a clear and concise message.
If you’d like more information about telephone skills, this is a great book on telephone service skills – The Best of the Telephone Doctor.

4.) Bem-vindo ao Sr. John Doe. Sr. Doe está ausente de sua mesa no momento. Por favor, deixe uma mensagem que o Sr. Doe possa ligá-lo de volta o mais rápido possível. Muito obrigado pela sua chamada.
You need to have scripts before people start calling you. You need 3 types of scripts in your practice. The “I’m on the phone with a potential client and another new client call comes in” Script. The Voicemail Script. The “Booking the Client” Script. A script is essential in improving confidence when dealing with new clients.