If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting. Websites and emails are often the most popular forms of alternative contact.
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
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10 Voicemail Greeting Scripts. Now that you know the principles of our voicemail greeting philosophy, it is time to take a closer look at some standard and best-practice examples you can use for your business. Not all of these example scripts serve the same purpose.
“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
Like, right before you recorded this greeting you realized how dumb it would be to leave instructions. But you still wanted me to know how dumb it would be for you to leave instructions, so you wasted 20 seconds of my time telling me that you already knew I would know how to do it.
In the video lesson, I shared this example for a common voicemail greeting in English:
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
This call may be recorded or monitored for quality and training purposes. If you don’t wish this call to be monitored or recorded, then please let the answering machine know when you leave your message.
Hello Joan, this is Susan with XYZ Company. I’m calling to get price quotes on your shipping rate. I’d appreciate it if you could call me back at 333-333-3333. Anytime during the work week would be great. Thank you.
Website: https://www.macrynvoicegreetings.com/macryn-voicemail-greetings-sample-scripts/
The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line. You may also want to include your address if there are multiple companies with the same name.
Now repeat that same message in your voicemail using your secondary language. Here, we have chosen Spanish:
If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.
Auto-attendants, telephone messages and voicemail greetings that are created and produced quickly! Voice over services - Phone Greeting Demos To get started - Email your script for a quote. And choose a narration style from the demos above.
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In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.