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This post will start with a few quick rules-of-thumb to help you create a professional and effective call menu. If you donāt have time for my rhetoric, then please feel free to skip down to the good stuff. When labeling menu options, be concise and get to the point. Like a voicemail greeting, a good menu prompt immediately tells the caller where this option will send them and quickly states
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Due to the COVID-19 pandemic, [insert office name] continues to operate remotely during our regular business hours (8:30 a.m. to 4:30 p.m., Monday to Friday).
Really think about it ā Youāre out of the office, itās after business hours, or youāre otherwise indisposed, whatever the case may be, your voicemail is now tasked with representing you (and/or your company). No pressure, right? Your voicemail message is a platform that represents you to callers; therefore itās ABSOLUTELY crucial that your message is perfect.
The last few years have seen a huge rise in the use of automated voicemails and auto-attendant greetings. This has been especially true for the business sector, where professionals should record friendly and polite voicemails to greet their customer callers.
This video on English Voicemail Greeting Sample covers the key areas of English pronunciation such as double / diphthong vowels, long vowels, word stress and word endings and more.
Hello, you have reached X (service provider). Unfortunately, all our agents are engaged in talking to other customers. You can stay online or to resolve something urgent, try our live chat service. You also have the option of leaving your name, ID and number and our agents will revert to you at the earliest.
Typically, most of these services are uniformāi.e. include the same tools and features (send a script, they record it in a tone you approve, they send it as a file, you supply any feedback, etc.); however, there are some services that go above and beyond. For example, VoiceOverPro, is a single voice professional who records 30 second voicemail messages based on usersā scripts. This is standard; however, users also have options like adding music, recording up to 60 seconds (or 150 words), rush, 2-day turnaround, and even same day delivery.
Whether itās an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as itās received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
17. āHappy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope itās not an emergency, but if so, weāve got you covered. Contact us at [company email/other support lines] and weāll get back to you ASAP. For all other inquiries, weāll contact you when we are back from the holiday ā we might be a few pounds heavier but eager to speak with you! Happy Holidays.ā Things happen during the holidays, we know. Let your callers know you are still there just in case!
Voicemail messages that are deleted have the same theme ā each of them is trying to sell something or get an appointment with the customer. What the listener hears is a monologue as you describe who you are, where you work, what products/services you offer, plus the features and benefits of it.
7. Hello, this is [your name] at [your company]. Iām currently out of the office, but if you leave your name, number, and a brief message, and Iāll return your call as soon as I get back.
Hi. This is David. Iāve shut the ringers off on my phones and taken a sedative. As soon as I finish this recording Iām going to bed indefinitely. When I wake up Iāll play my messages. Please leave one.
We have collected 10 of the best voicemail greetings for business applications that we could find. Our goal is to demystify this tricky form of communication, which we detail at the end of this post. But first, it will be useful to go over some general suggestions to keep in mind if you plan to write a voicemail greeting for your business.
7. āHi, youāve reached [your name] at [your company]. Sorry I missed your call. Iām especially busy today, but if you leave me your name, phone number, and a brief message, Iāll get back to you within the day. Chat soon!ā Your callers want to hear from you soon. Calling back within the business day lets them know youāre reliable despite how busy you are.
Whether you are a solo therapist recording a voicemail greeting, or you have a whole office and need a system message, don't just wing it! Take the time to actually write out a script. Read it aloud to colleagues to make sure it says what you need it to say. Make sure to identify what your service is, to ward off any callers who aren't sure they've reached the correct person.
Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.