Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
It is important to identify the person and department taking the call (just in case the caller gets transferred to the wrong department).
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Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.
Recording voicemail greetings for your business or personal life requires a separate list of priorities, because they are being used for two distinct purposes and will be heard by two very different types of callers. I have a friend with two cell phones - one for work, and one for personal calls - and if you call both lines, you would never know it's the same person.
“Hi, I’m calling about the home you have for sale. One of my clients mentioned your home the other day and how it was being sold privately. I was wondering if you would be willing to pay a buyer commission if my client wants to buy your home. If so, please call me at ____________ and let me know. My name is ________ and I’m from [your agency]. Again, my number is __________. I look forward to hearing what you think about a potential sale. Thank you.”
Hello. You’ve received Laura Brown in the Accounting Department. I’m not able to take your call right now but please leave a detailed message and I’ll return your call within 24 hours. Thank you.
9. OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
Hi. You have reached [Business Name]. Our offices are currently closed for the holiday season. We shall return on January 2, 2020, working office hours from 9 am to 5 pm, Monday thru Friday, closed Saturday and Sunday. Until then, please leave a short message and number, or email address, and we’ll get back to you shortly. Thank you for calling.
2. Company Wide Voicemail Greeting. You want to be a little more formal when you're recording a business voicemail greeting for your company. State your business name, your hours of operation, the manner in which you'll reach out to the caller, and a place where he or she can obtain more information about your business.
The easiest way to record and program professional voicemail greetings for your phone system is to write down a script. Choose someone to record your script - the one who can speak without hesitating or stuttering, has a friendly voice and can annunciate and pronounce each name and word clearly.
– Hello. You have reached Tim’s office. I cannot answer the phone right now but I will return your call as soon as possible. Please leave a message if it is urgent or you can call my secretary on the extension (number). If this call is regarding a query, you can logon on to our website (website’s name) and leave a message.
Hello, and thank you for calling Company Name. In an effort to reduce the spread of the coronavirus, all staff are temporarily working from home. Email will be the fastest way to reach us. You can find our email addresses on our website at website dot com, or send an email to O F F I C E at website dot com and we will return your message as soon as possible. Thanks again for your continued business.
03Hello, this is [your name] of [your company/business]. I’m not able to take your call at the moment. Please leave your details and a quick message and I will get back to you at the earliest time possible. Thanks in advance. This voicemail greeting for work lets your customers or colleagues know that you are busy attending to other matters. It also reassures them that you’ll get back to them when you receive their message.
You have reached the , Strategic Air Command Nuclear Missile Storage Facility. We are unable to come to the phone right now. At the tone, please leave your name, number and target or list of targets and we’ll launch as soon as we can. And have a nice day.
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Similar to a smart phone, but built just for toddlers, this toy phone lets children call Scout, have playful conversations and receive pretend phone calls and voicemail messages. Explore numbers 0-10 with animations featuring a bunch of objects to count.