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Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.

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The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
If your auto-attendant starts with the main menu of options, it needs to be clear and have the option to speak with a human-being if the question isn’t answered by the list of options. Try something like this:

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Show that you’re human! Not everything in business needs to bland and boring. Add some personality to your voicemail while still maintaining professionalism. Do you have a fun fact about yourself or something unique to you? Share that in your voicemail and then ask for the customer to leave you with a fun fact so that you can call them back.
With a wide variety of choices available, users are able to choose every aspect of the process—i.e. the provider (a business or a voice professional individually), the service, as well as the tools involved.

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“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.

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That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.

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    With all these things to include, it's easy to write your greeting the wrong way. To keep it simple, something like this:

    There you have it – voicemail messages for three of the situations you’ll find yourself in most of the time.
    14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.

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    Voicemail and voice messages are among the top ways every professional business can use to enhance their customer services. Though this idea may sound strange to many in the internet age, this kind of mail is a proven source of solutions for business communications and customer service.

    15. "This is Bond. James Bond. Okay, it's really [your last name]. [Your first name] [your last name]. I'll get back to you as soon as I'm done helping M16 save the world — which will probably be tomorrow at the latest. Have a good day."
    A robot? Seriously, a robot? Are you that lazy that you can’t set up a stinking voice mail greeting?

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    You can change your voicemail settings from the Skype for Business Settings page. You can get to the page by using one of the following methods:

    Hi, thank you for calling {insert company name}. If you know the extension of the department or person you’re trying to reach, you can dial it at any time. To speak to someone in sales, press 1. For customer support, press 2. For accounting, press 3. For our address and business hours, press 4. Or if you’d like to speak to reception, press 0. You may press 9 to repeat the following options. 2. For Bilingual callers.
    Hey, sorry I missed you. There may be one of the reasons why I can’t get to the phone: a) I’m with my girl (laugh), b) I am totally wasted and can’t remember how to use a phone, or c) I just don’t wanna talk to YOU. Leave a message.

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    1. Business voicemail greeting samples. If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers.

    Some providers might indicate they prefer phone calls. In some cases, the phone call will direct you to a reception line. In other cases, you will be prompted to leave a message in their confidential voicemail box. You can use the following script when leaving a message: Hi, my name is ____. I found you through (name of website or referral).
    Auto-attendants with a customized holiday greeting can be a festive way to mark the occasion. If you have a retail business, create a holiday greeting to inform customers of any limited-time sales you are offering. If your office is closed for the holiday, be sure you state this in your message.

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Hi Selina, I’m so thrilled this was helpful to you! Thanks for commenting. And I really hope this makes phone calls in English easier. 😊

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In a concise fashion, you should relate the hours your business functions, and note any potential conflicts such as holidays or business closures. Use an auto attendant if you have more than one menu option for the customer, such as a voicemail box and an emergency support line.

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4. Vacation Day Voicemail Greeting. If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it.

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1. Thank Them or Apologize. The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called.

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