Website: http://soundcommunication.holdcom.com/bid/85157/7-Must-Have-Elements-of-a-Real-Estate-Professional-s-Voicemail-Greeting
I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
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Leaving the Voicemail. 1. Know what you want to say before you place the call. If you want to be the go-to notary, then you have to exhibit competence on all levels. Don’t spoil your confident image by hemming and hawing and filling your messages with “uhhhhs,” and “ummmms.”. Consider writing out what you want to say beforehand.
Make sure you visit the recording practise page where you can record your phrases and perfect them before putting them on your phone.
State your name first. You would think this would be so basic that it shouldn’t even be mentioned. However, I can’t count the number of times I’ve gotten voicemails where people go on and on and I don’t even know who’s talking to me until the very end. Pretty annoying.
“Hey! You’ve reached us here at [XYZ company]. All our team is currently out of the office for the holidays. We’ll be back to work on [date] well-fed and therefore eager to speak with you!
The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
Set the expectation by providing a realistic timeline for when the caller can expect a return call. Remember once the expectation has been made, make sure you follow up and return the call as promised.
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Your phone system greeting is the first thing callers hear. Set the right tone from the very start with professional greetings.
The NHS *shouldn't* leave voicemail. At least, the bit where I used to work had a policy that one does not leave voicemail, since you don't know who will listen to it and thus you can't ensure confidentiality.[1]
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Although you have little control over how Covid-19 will impact your business and no idea when business will get back to normal, it’s times like these when companies must work even harder to create an optimal customer experience. The more responsive you can be, the better chance you have of standing out for all the right reasons.