A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
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That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
-Hello, this is ________. I’m not home right now, but I can take a message. Hang on a second while I get a pencil. (Open a drawer and shuffle stuff around.) OK, what would you like me to tell me?
77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
I am currently away from the office and will return on
Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
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And best of all-- you can usually set it to forward the call to your cell phone when you are away from the office, thus preventing the need to ever give out your personal cellphone number.
Lastly, thank the caller and reassure them that their phone call will be responded to as soon as possible.
Our pharmacy is taking proactive measures to prevent the spread of germs. Effective immediately, we are offering curbside pickup and next day delivery only. We appreciate your understanding as we try to keep all our customers and staff healthy and safe.
“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
Please leave your contact info, full name, and other details and I’ll call you back once I’m back in the [city/country/area]. Ciao for now!”
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Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
25. "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great day."