There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
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Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
General voicemail greetings are usually played when no message has been set. … I can’t answer the phone right now, but if you leave me a message with your …
Website: https://www.mirecc.va.gov/visn1/docs/508CompliantProducts/PDFs/ConfidentialityPeerSupportServices.pdf
Website: https://www.iskysoft.com/phone-transfer/transfer-messages-from-android-to-android.html
The first, unscripted example is vague and awkwardly worded. The second, scripted example is clear, definite, and smooth. Research some sample scripts for business voicemail greetings before you write your own. And here are some specific voicemail greetings for doctors, lawyers, and dentists.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
Before you record your professional voicemail message, take a quick peek through these examples for some inspiration:
12.) Benvenuti alla John Doe. Potete contattarci dal Lunedì al Venerdì dalle 8am alle 12.30pm e dall’1pm alle 4.30pm. Al momento non possiamo rispondere personalmente alla vostra chiamata. Si prega di lasciare un messaggio con il vostro nome e numero di telefono e vi richiameremo al più presto possibile. Per casi urgenti, potete raggiungerci al numero 0821 91039-1211. Grazie.
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Please note: I reserve the right to delete comments that are offensive or off-topic.
It’s imperative for any business owner and/or entrepreneur to have a professional, snappy and appropriate voicemail greeting for their business. Automated greetings will only help current customers stay in touch with you and you will create a great first impression on potential clients.
3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."
The pet care service providers get calls from pet owners at odd hours or when they are busy attending to their chores. So, resorting to voicemail services is necessary for such businesses. Below is an excerpt from a voicemail for a pet service entity:
https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm