A good business voicemail greeting creates a favorable impression on the customer, whether it’s their first or fifteenth time calling your business. What to say in a business voicemail greeting At the very minimum, you want to say the name of the person or department, and company name so the caller knows they have reached the right place .
Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the # key. [If no response after a few seconds] Goodbye. Voicemail Greeting
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9.) Welcome to John Doe. Unfortunately, there is no one in the office right now. Please leave your name and phone number after the tone. We will call you back as soon as possible.
Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
For example, this is how Nextiva’s call analytics page looks like. You would need to track how many users hear each voicemail greeting and how they responded. Voicemail greetings with a higher score of customers leaving a message are working efficiently. Voicemail messages that are not even heard completely are a failure.
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3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.
Covid-19 is creating a lot of firsts for many businesses. School districts, theme parks, government agencies, restaurants, and retail stores in nearly every state are closing and monitoring the situation every day. It’s important to update your phone system messages as new information becomes available.
10. Hi, you’ve reached (name)’s answering machine. He/she is not in right now, but I’m totally open for suggestions.
“Hi, I’m calling about the home you have for sale. One of my clients mentioned your home the other day and how it was being sold privately. I was wondering if you would be willing to pay a buyer commission if my client wants to buy your home. If so, please call me at ____________ and let me know. My name is ________ and I’m from [your agency]. Again, my number is __________. I look forward to hearing what you think about a potential sale. Thank you.”
5. You have reached [your business]. We are currently closed. Our normal hours of operations are from [hours] [days]. We are closed on [days]. Please leave us a message with your name and number and we will return your call when the office reopens. You may hang up after leaving your message or press the [key] for additional options. Thank you for calling.
In order to maintain excellent communication standards during this time, please utilize the following templates that were designed to ensure our students, internal service providers and members of our community receive consistent and clear information regarding modified service delivery.
Website: https://www.psychologytoday.com/us/blog/psychologically-minded/201501/don-t-tell-me-call-911
4.) Bienvenue chez John Doe. Vous pouvez nous contacter pendant les heures de bureau du lundi au jeudi de 9h à midi et de 14h à 16h et le vendredi de 9h à midi. Nous vous invitons à nous donner votre demande par mail sur [email protected] et nous reviendrons vers vous dès que possible. Merci.
Consider the following as you evaluate your voicemail efforts: Role-play your voicemail scripts so you sound like you’re making your 20th call, not your 1st. Ask your friends and colleagues for honest feedback on your voicemail scripts. Continually review what’s working and what isn’t -- there’s always room for improvement.
Hello. You’ve received Laura Brown in the Accounting Department. I’m not able to take your call right now but please leave a detailed message and I’ll return your call within 24 hours. Thank you.