Always give an option to speak to a backup person in the case of a matter that is too urgent to wait.
5.) Herzlich willkommen bei der Mustermann GmbH . Persönlich erreichen Sie uns Montags bis Freitags von 7:00 - 18:00 Uhr und Samstags von 10:00 - 13:00 Uhr. Falls Sie eine Bestellung aufgeben möchten oder eine Frage haben, dann nennen Sie uns bitte Ihren Namen, Kundennummer sowie ihre Telefonnummer, damit wir Sie zurückrufen können. Sie können uns auch jederzeit eine Email an [email protected] senden. Vielen Dank für ihren Anruf. Auf Wiederhören.
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8.) Bem-vindo ao Departamento de Serviços do John Doe. Infelizmente, todas as linhas estão ocupadas no momento. Por favor deixe uma mensagem após o sinal com seu nome e número de telefone. Vamos ligá-lo de volta o mais rápido possível. Te desejamos um bom dia.
Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
State your name first. You would think this would be so basic that it shouldn’t even be mentioned. However, I can’t count the number of times I’ve gotten voicemails where people go on and on and I don’t even know who’s talking to me until the very end. Pretty annoying.
18. “Happy holidays! [I’m, the team at X company is] away until [date], however, we’ll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful [day, week].”
3. Be mindful of your voicemail message. You need to confirm they've reached the right place, that the message will be confidential (make sure it is) and what you want them to do next.
6. You have reached [your business]. All of our representatives are currently busy, but if you leave us a detailed message with your name and number we will return your call in the next two hours. Thank you for calling and have a great day.
5. Road side cafe; you kill them and we’ll cook them. Leave your order and we’ll get back.
35. Hello, we’re wishing you all a happy [X holiday]. Our office is currently closed so our employees can celebrate with their loved ones. Please leave your name, number, and reason for calling and a member of our team will return your call when we reopen on [X date].
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
No answer at (Member’s phone number). Voicemail message left explaining purpose of call and if Member has questions, to return my call at (insert Care Manager phone number or for Behavioral Health outreach calls, insert 24‐hour Nurse Advice Line at 1‐800‐535‐9700).
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
If someone takes the time to call and leave you a voice message, they usually have a reason that they are calling. It does convey a certain level of interest when someone is willing to hop on the phone with you. If they were less interested, they would probably send you an email or fill out a form on your website.
Communication during critical times is essential to reducing the impact of Coronavirus on business. To save time in preparing your business phone system, take a look at these example phone message scripts you can use to streamline your communication strategy:
Route callers quickly and efficiently with professional voice prompts in a consistent, clear and concise voice. close Microsoft Support Support Home Microsoft 365 Office Windows Surface Xbox Deals Buy Microsoft 365 Search Search for help Cancel