Therapists don't need voice mail messages that demean their patients. I just called a psychotherapist colleague and listened to her voicemail greeting with the now-ubiquitous message, “If this is an emergency, hang up and call 911.” My professional voicemail will never include such a message.
HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
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Thanks for calling (our company). The office is currently closed. Office hours are 9am to 6pm, Eastern Time. Please leave a message at the tone and we'll call you back on the next business day. Thank you.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
VM Greeting Scripts for Doctor’s Office A doctor’s practice typically either has a secretary or the doctor themselves to take calls. It’s vital that you have a different voicemail based on the area of the practice the patient is calling. The information differs, but the tone of voice remains the same.
The number you have xxx-xxxx (your number) has been changed, the new number is xxx-xxxx (again, your number). CULATA!
Before you record your professional voicemail message, take a quick peek through these examples for some inspiration:
A professional voicemail greeting is a recorded message that plays when you miss a phone call. The purpose of this recording is to inform your caller that you cannot make it to the phone, and they should leave a message. Whoever is calling you hears this message, making it important to be polite and professional.
Website: http://soundcommunication.holdcom.com/bid/67458/Personal-vs-Business-Voicemail-Greetings
12. "Hi, you've reached [company]. We're available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you'd like us to call you back, please leave your name and number after the tone."
Due to the COVID-19 pandemic, the [insert office name] is currently operating remotely. We are retrieving voice messages on an hourly basis between 8:30 a.m. and 4:30 p.m, Monday through Friday. We invite you to leave your name and number so that we can respond to your call and will do so as soon as we are able.
Voicemail greetings can include any information you’d wish to convey, such as special sales, bargains, alternate phone numbers to use, or your company’s normal working hours.
Website: http://www.communityserv.com/wp-content/uploads/2014/06/CSI_HIPAAPolicy_LeavingMessAnsMach.pdf
Hi Joe. It’s Susan in Marketing. I’d like to talk with you about the budget proposal we’re sending out tomorrow. If you have time to chat today, feel free to call me back at 345-3456 or send me an email. Thanks.
With all these things to include, it's easy to write your greeting the wrong way. To keep it simple, something like this:
If your company is using a cloud-based VoIP service like Nextiva, Ring Central or 8x8, let me know when you send your script so I can create the correct audio file to use.
Similar to your phone greeting, your voicemail greeting should state your private practice name and instructions on what information to leave on the message (such as name, number, and the best time to call back). Include instructions on what callers should do in case of emergency.