There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
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We have collected 10 of the best voicemail greetings for business applications that we could find. Our goal is to demystify this tricky form of communication, which we detail at the end of this post. But first, it will be useful to go over some general suggestions to keep in mind if you plan to write a voicemail greeting for your business.
Due to the COVID-19 pandemic, the [insert office name] is currently operating remotely. We are retrieving voice messages on an hourly basis between 8:30 a.m. and 4:30 p.m, Monday through Friday. We invite you to leave your name and number so that we can respond to your call and will do so as soon as we are able.
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
13. Hello, you’ve reached [business name]. All of our team members are busy at the moment, but if you leave a brief message, someone will return your call as soon as possible.
20. “Hey there! Thanks for calling [company]. We are unable to answer the phone right now but will get back to you right after the holidays. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. Please be sure to leave your name, phone number, and a brief message to let us know the reason for your call. Thank you and have a great day.” Available even during holiday emergencies? Let your callers know via your voicemail greeting.
Friendly Voicemail Greeting Example. Hello, this is [your name] at [X company]. I am currently unavailable. My office hours are Monday through Friday, from 9 am to 5 pm. Please leave me a message with your name and phone number and I’ll get back to you within [one, two, three] business day [s]. Have a wonderful day.
You may also email the [insert office name] at [insert office email] this email is being monitored between 8:30 a.m. and 4:30 p.m., Monday through Friday.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
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Website: https://grasshopper.com/blog/6-phone-greetings-for-business-that-improve-customer-interaction/
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.