Is your auto attendant clear and easy to understand? Here are 10 sample greeting scripts to make a good first impression on the phone.
If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
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8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back.
10. Keep It Upbeat. We’ve already got you smiling while you record your greeting, so now let’s talk about your wording. Avoiding negative words like sorry, unfortunately, and can’t goes a long away in making your voicemail a positive experience overall.
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Hello. You’ve received Laura Brown in the Accounting Department. I’m not able to take your call right now but please leave a detailed message and I’ll return your call within 24 hours. Thank you.
Recently one of my students asked a great question about voicemail in English and I thought that you might have the same question as well.
2. Company Wide Voicemail Greeting. You want to be a little more formal when you're recording a business voicemail greeting for your company. State your business name, your hours of operation, the manner in which you'll reach out to the caller, and a place where he or she can obtain more information about your business.
3. Push the asterisk (*) or pound (#) key and then press the call button to call your voicemail. In some cases, you might not need to press the call button but you usually will have to listen to an automated greeting before you can hear your voicemail. Check to make sure that the asterisk or the pound keys are the correct buttons to press. Which key to press and when to push can depend on your cell phone provider. For most cell phone companies, it's often one of these buttons. Try both, and if neither of them work than visit the website of your phone company or call customer service.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
It's easy to get carried away in a voicemail and include more detail than is necessary. We've all been in that situation where the automated or pre-recorded voice on the end of the line goes on and on with more information than you can take in.
HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
3. Department Wide Voicemail Greeting. This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department.
We are unable to come to the phone right now. At the tone, please leave your name, number, and Master Card, Visa, or American Express account number and we’ll get back to, pending credit approval.
6.) Bienvenue chez John Doe. A cause d’une maintenance, nous ne pouvons pas prendre votre appel en ce moment. Nous vous invitons à nous envoyer un email à [email protected]. Nous répondrons dès que possible à votre email. Nous nous excusons pour la restriction temporaire ! Merci de votre compréhension.
Mention the details up front to notify callers of the situation immediately. If possible, specify which dates your office will be closed or when you will be back in business.
Third, make sure your message begins at the beep. If there is a beep, a few seconds of lag time (you trying to find the right number to hit to commence recording), and then the message from you, your potential client may hang up the phone because they thought it was a blank voicemail. Spend time working on your voicemail.