Voice mail allows business professionals access to messages -- even when they're away from the office. A call to any business or home used to mean one of three things -- an answer, a busy signal or endless, unanswered ringing. Increasingly, it now means an encounter with voice mail.
Phone systems have gotten very complex and have countless features that can help improve how an organization manages phone communication.
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16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
The second example lets the caller know that there will be a delayed response time. This keeps the caller from thinking you're negligent in returning his or her call.
8. Let Your Callers Know What To Tell You. This tip is more for you than your callers. It’s particularly helpful if you need more information than the standard name and phone number.
Hey, not here right now and not really interested in who this is, I’m out on a wilderness retreat learning about the importance of making connections.
If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.
Feel free to add a personal touch to make your voicemail message fun and interesting. Clients will feel reassured when they know their messages have been received and you will get back to them.
https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.
You can set the greeting tone as per your own choice, which would be much interesting. Sometimes we get to hear boring voicemail messages which are not inviting at all to leave behind a message. This happens more frequently in business dealings. To avoid such responses, we have presented you samples of cool voicemail greetings.
Another great thing you can do in your voicemail messages is to leave a few spaces for your prospects to record their message, most of the prospects will do it because they know they will be reached out sooner given the situation of their need.
1.) Benvenuti alla John Doe. Siamo spiacenti, ma nessuno è in ufficio al momento oppure state chiamando fuori dall’orario di lavoro. Si prega di lasciare un messaggio o di inviare una e-mail a: [email protected]. Grazie per aver chiamato.
(Posted because last time I mentioned thinking about doing this, a lot of you said WOW YES I SHOULD DO THAT THING-- so here is the wording I settled on, but it'd be great to know what you decide on if you do something similar!)
You may also email the [insert office name] at [insert office email] this email is being monitored between 8:30 a.m. and 4:30 p.m., Monday through Friday.
If your auto-attendant starts with the main menu of options, it needs to be clear and have the option to speak with a human-being if the question isn’t answered by the list of options. Try something like this: