You can change your voicemail settings from the Skype for Business Settings page. You can get to the page by using one of the following methods:
Hello. You’ve received Laura Brown in the Accounting Department. I’m not able to take your call right now but please leave a detailed message and I’ll return your call within 24 hours. Thank you.
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2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.
Social media, email, and your business website makes it easy to get a message through to your customers at scale, but your phone system still remains a key frontline communication tool. As more cities are encouraging people to stay home, customers, suppliers, and partners may call your business to get quick answers, such as changes to your business hours, instructions on how to get help, where to find the most up-to-date information, new procedures your company is implementing to conduct business or anything else that’s outside normal operations. There’s a strong chance you might experience a higher call volume than normal because customers will have questions they’ve never had to ask before.
Once you finish your voicemail message, you can end on a note of gratitude and express thanks or that you realize the recipient of the message us busy, so you’d appreciate a return call. Whichever way you choose, make certain that the tone of your message is upbeat. A business voicemail greeting sees each call as their chance to engage with their clients or vendors. Hello, you’ve reached the office of Lydecker and Lydecker. We are currently unavailable to answer your call. However, your call is important to us, so please leave your name, phone number or email address, and a brief message and we’ll get back to you as soon as possible. Thank you for your interest in Lydecker and Lydecker Law Offices. Professional tone Provide the caller with specific information Request the caller to leave specific information Extend gratitude for their call Professional Voicemail Greetings
We’re sharing some practical advice on what you can start doing today to empower your business phone system during the Coronavirus pandemic and create a better customer experience:
– Hi, this is (name). I’m sorry I cannot take your call right now. Please leave a detailed message after the tone along with your name and telephone number. I will give you a call as soon as I return. Thank you.
04You have reached the offices of [your company/business]. Our representatives are all currently engaged. If you leave us a message with your name and number, we will get back to you in the earliest possible time. Thank you for calling and have a good day. Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
We look forward to serving you so please leave your contact info, details and reason for calling after the beep. We will call you right back!
English scriptFrench Canadian scriptSpanish scriptBilingual English & French Canadian scriptBilingual English & Spanish script
Your prospects are under the impression that a brand will be always available to cater to them, now for some circumstances, a few brands might not be able to serve their prospects 24/7 which is why creating a voicemail message becomes useful.
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
While they are listening to your voice, they are internally deciding whether or not it is worth their time to continue or hang up. Look at your voicemail message as its own short advertisement.
Please leave your contact info, full name, and other details and I’ll call you back once I’m back in the [city/country/area]. Ciao for now!”
If your company is using a cloud-based VoIP service like Nextiva, Ring Central or 8x8, let me know when you send your script so I can create the correct audio file to use.
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟