When you generate a lead from your website, mention how you obtained their information and reference any material they downloaded. Consider the following script when calling a lead who recently visited your website:
Always give an option to speak to a backup person in the case of a matter that is too urgent to wait.
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Need script options? Take a look at these templates (and modify them as you please):
-Hello, caller. Your mission, should you choose to accept it, is to leave your name, number, and a short message after the tone. This message will self destruct. BOOM! (not followed by a beep)
ServicesMessage On HoldPhone Menu PromptsNarrationSamplesVoicesMusicScriptIndustryContact UsSupportAbout UsOur TeamEmploymentBlogStore
We're relocating! Starting March 1st you'll find us at 440 W. Main St. Please stay on the line while we connect you.
A relatively unprofessional one — like mine, for instance — does the opposite: It encourages prospects, recruiters, and potential connections to run in the other direction.
Mine says "Please don't leave a voicemail because I probably won't be able to understand it. Email or text me instead." It seems to mostly work, in concert with telling people that my handset can't do voice calls (which is true).
We are unable to come to the phone right now. At the tone, please leave your name, number, and Master Card, Visa, or American Express account number and we’ll get back to, pending credit approval.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
Set the expectation by providing a realistic timeline for when the caller can expect a return call. Remember once the expectation has been made, make sure you follow up and return the call as promised.
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Having said all of this, I do admit that I too use voicemail and have been guilty of switching my phone to the out-of-office assistant while I was sitting at my desk because I was in a conversation with someone or was in the middle of a project.
A professional voicemail greeting is a recorded message that welcomes callers to your business when no one is available to pick up the call. For a polished call experience, the greeting should reflect who the client is calling – whether a general business number, department, team, or individual – and when the customer can expect the call to be returned.
Your voicemail is set up with a default greeting, but you can record a personal greeting any time you want.
If you need a longer script or are having a Q & A Voicemail Script recorded, please refer to the pricing chart at the bottom of this page.