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A business voicemail greeting is more important than you think it is. While many users pine away at intuitive user menus and expansive feature sets, many forget the importance of their recorded voicemail message. While this may not sound like a travesty, it could very well could be.
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See how this voicemail is straightforward, clear and concise? This might be a good script to start with if you’re new to making calls to leads. Always talk in a friendly voice and come from a place of caring (they’ll feel it on the other end of the line). After you’ve used the script for awhile, you’ll learn how leads are reacting to the voicemail and you can rescript it if necessary. Keep in mind, you will be calling the lead MANY times so you’ll have plenty of opportunities to try different scripts. To be most effective with your voicemail scripts, keeps notes on what’s working and what isn’t.
Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis.
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
Hearing this message, the following things would have happened to your prospects: They would realize that they have reached the right person so no doubts of confusionThey would understand why the person isn’t available to take the callThere is a confirmation that the minute the person is available they will cater to the prospect which is why the prospects will actually leave their contact details
Hey, who’s this? I’d actually pick up, but my phone is staring at me. OMG! I just saw it wink!
To set up voice mail, tap the Phone icon, tap the Voicemail icon and then "Greeting.". There are two options available: Default and Custom. If voice mail hasn't been set up previously on your phone, Default is selected, which means people will hear your wireless carrier's generic voice mail greeting when they call you.
To avoid mumbling and bumbling, write out a greeting script before you record your message. Also, remember to record your message in a quiet location. Background noise and static are perhaps the clearest signs of an unprofessional business voicemail greeting. Thank you for calling. This is Tiger Electronics, and I'm the general Manager. Please leave a message. If you're calling for parts, call Larry. Thank you. Hi, this is Sissy O'Connor, the General Manager of Tiger Electronics. Please leave your message with your name and number, and I'll get back to you as soon as possible. If you're calling to exchange parts, dial Larry Davenport at Extension 432. Thank you.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
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Sorry, Chris and Susan aren’t here right now. Please leave your name and number after the tone. If you are calling regarding an outstanding debt, please leave your message before the tone.
In 2011, I became a full-time sales coach and consultant. I push, challenge, and inspire top producing sales professionals to increase their income, manage their time, and love their career. I routinely help my clients achieve more than they thought was possible.
This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.
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