Of course, your phone rang because someone wanted to get in touch. They got your voicemail because you were busy or just not there. If you section off a block of your day to check voicemails, let the caller know so they can expect a time for you to return their call. People will leave more details if they know someone will check it later.
We’re sharing some practical advice on what you can start doing today to empower your business phone system during the Coronavirus pandemic and create a better customer experience:
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Leave out excuses like “I’m probably with a client right now” or “I’m unable to answer the phone right now” – it’s obvious you can’t answer your phone if a caller is listening to your voicemail greeting!
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Hello, it’s obvious you have bad timing, because nobody is home. Please leave your name, telephone number, and a brief message in a voice similar to mine, and your call will be returned as soon as humanly possible.
2.) Welcome to John Doe. Unfortunately you are calling us outside our normal business hours. Personally you can reach us Monday to Friday from 8am 6pm and Saturday from 9am to 4pm. Please leave a message, or send us an email to: [email protected]. We will contact you as soon as possible - Thank you.
I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.
30. Hi, you’ve reached [your name] at [your company]. I’m unavailable right now on official duties. But if you leave your name and number and a brief message on why you are calling, I will call you back at the earliest opportunity.
You have reached (Your Name) at (Your Business). We help (What Your Business Does). I wasn’t able to take your call right now, but leave your name and number and I’ll get back to you as soon as I can.
This type of service can be very beneficial as users are still able to craft their own messages, while a professional reads them. In doing so, companies can spend more time on the scripting process, making sure the text conveys everything they want it to. As such, companies may bring in expert teams to draft, revise, and/or finalize the script itself. The bottom line is you can take more time to get the words right. Additionally, in working with a professional voice talent, you are ensuring your words have the utmost impact—i.e. the words are read perfectly with the right tone, resonance, pacing, etc.
8. Outside Business Hours. What the caller hears when they call your company outside of business hours. Sample Scripts: “Thank you for calling [company name].
Website: https://corporatefinanceinstitute.com/resources/careers/soft-skills/professional-voicemail-greetings/
If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.
Website: https://www.callboxinc.com/telemarketing/voicemail-messages-get-prospects-call-back/
4.) Welcome to Mr. John Doe. Mr. Doe is away from his desk. Please leave a message that Mr. Doe can call you back as soon as possible. Many thanks for your call.