“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
19. Hi, you’ve reached [employee name]’s voicemail box. [Employee first name] no longer works for [company name]. Please call our main line at [phone number] and we’ll be happy to connect you with a current team member who can help.
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This is frustrating on many levels because it leaves you wondering if there is a need to take a different route to get an answer to a problem or to just wait for the return phone call.
A professional voicemail greeting is a vital component of your communication strategy. It can increase engagement with your clients, create rapport and leave a good first impression when you're currently not available to pick up the phone.
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Might sound a bit alarming but consider the number of times you’ve tried to leave a voicemail only to hear “this voicemail box is full”. Even if you can leave a message, a millennial may never listen to it. After you’ve made the call, whether you were able to leave a voicemail or not, follow up with a text message to get their attention and hopefully a response.
-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
The scenario is that they want to send a private or confidential voicemail and ensure that the recipient can't forward that message to certain people or people not on some approved list. Apparently their former voicemail was able to accomplish this task.
My thought on this is that since Unity is beholden to Exchange, the answer is
Consider leaving your e-mail in addition to your phone number. People like choices. Some people like to have conversations on the phone, while others prefer communicating through e-mail. You don’t know what kind of person your listener will be, so leave the option on the table. For many, e-mail correspondence is less threatening and might actually encourage them to reach out to you. Podcast #742 The Power of Talking to Strangers Podcast #741 The Exercise Prescription for Depression and Anxiety Podcast #740 Life’s 10 Biggest Decisions Podcast #739 Rewild Your Life How to Take a Punch (To Minimize Its Damage) Podcast #739: Rewild Your Life Everything You Didn’t Know About the Trusty Tape Measure How to Fold a Dress Shirt for Packing
The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details. The information in your after hours greeting should remain concise and essential to the caller's needs.
If you have a business VoIP phone system that offers an auto attendant feature, you should be able to create a phone menu fairly easily. Be sure to state which key the caller should press to select an option on the menu.
See our blog on Auto Attendant Greeting Scripts for more advice on auto attendant scripts.
9 holiday voicemail greetings for better customer experience. Often, the business voicemail greeting acts as the first direct communication message, delivered to clients if no one can answer their incoming call. That’s why it should be solid, professional, and trustworthy.
Your message should be 20 seconds at most. Remember, your clients or co-workers may listen to this dozens of times.
You have reached (Your Name) at (Your Business). I was unable to take your call, but if you leave a brief message I’ll call you back as soon as possible.
Hi Sam, this is Joan. I couldn’t make it to the meeting this morning and I was hoping you could *fill me in*. Feel free to give me a call when you have a free moment. Thanks.