To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: Avoid turning customers off with overused and impersonal phrases like “your call is very important to us..." Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached. Avoid leaving customers confused with too many details and complications; just keep it simple. Avoid messages longer than 25 seconds. Do apologize for being unavailable at the moment. Do invite the caller to leave a message. Do tell the caller when they can expect a return call and actually follow through within that timeframe. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers. Voicemail Greetings 101
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsAccept
.
-Hi, you’ve reached _____________. Please leave a message after my kid stops (awkward moment of silence) owwwwwwwwwww that hurt!… continuing… after my kid stops hitting me in the back with his hockey stick! BEEP
#6 [automated robot] “The number you have reached, 717-555-9406, is not available. Please leave a message at the beep.” [/automated robot]
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.
When you generate a lead from your website, mention how you obtained their information and reference any material they downloaded. Consider the following script when calling a lead who recently visited your website:
Elements of a Good Business Voicemail Greeting. Typically, a good business voicemail greeting should comprise the following elements: A warm greeting. Your name, the name of your company and department name. Make an apology for being unable to take the call. Ask the caller to leave a message. Let the caller know when to expect a return call. During this time, clear, current messaging for your phone system is essential.
If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it. If you're away from your office, check your voicemail remotely to keep up with incoming messages if necessary. Or get voicemail to email capabilities set up on your phone system. Thank you for calling Merlow Plumbing. We are closed for Christmas from December 24th, 2015, until January 2nd, 2016. Our normal business hours are Monday through Thursday, 8 am - 6 pm. Please leave your message after the tone. Have a happy holiday, and we look forward to seeing you in the New Year. 5. Emergency Situation Voicemail Greeting
Thanks for calling (ABC Inc). The office is closed in observance of the holiday. We will re-open Monday the 7th at 8am. If you need assistance, use our online form to email us or you can leave a message after the tone and a representative will call back when we return to the office. Thank you.
You’ve reached ARC Construction, leaders in home remodeling and construction services. We are pleased to announce that we were recently named ‘Best Local Contractor’ by the Phoenix Herald, and we finished another year ‘Complaint Free’ from the Better Business Bureau! It’s just the kind of service you’d expect from your hometown professionals. We are sorry we are unable to take your call at this time, please leave a message, and we will get back to you as promptly as possible.
A robot? Seriously, a robot? Are you that lazy that you can’t set up a stinking voice mail greeting?
As the impact of the Coronavirus grows, we are doing our part to ensure employee safety with minimal business interruption. Because of this, you may experience longer wait times. Rest assured, we are committed to maintaining the same level of service and security through this time.
A friend of mine does, "I very rarely check my messages, so if you can, please send a text or email me at [...]" -- I think that's pretty successful for her, including having got texts from NHS people.
Hi! I’m not here right now, I seem to have broken my tomatoes…You wouldn’t happen to have any tomato paste on you, would ya?
18. “Happy holidays! [I’m, the team at X company is] away until [date], however, we’ll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful [day, week].”
What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Some providers might indicate they prefer phone calls. In some cases, the phone call will direct you to a reception line. In other cases, you will be prompted to leave a message in their confidential voicemail box. You can use the following script when leaving a message: Hi, my name is ____. I found you through (name of website or referral).