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-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
The following scripts and text ideas can be used for almost any kind of Mobile Phone Message ( Voicemail ). You can switch the language of the text blocks by pressing the tab button.
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e. Never Assume Anything: Phrases like “You Know What To Do,” “Sing Your Song at the Beep,” and others mentioned above are awful to leave in your greeting. For the sake of universality and comprehensiveness, NEVER assume the caller knows what to do. Lay it out clearly. f. Leave a Message: This phrase, by itself, will not do. It’s imperative for users to identify themselves in their greetings. Callers need to know they’ve reached the right person. g. Disregard Lethargy: If you’re not excited about your greeting, why would anyone else be? Never display a lack of enthusiasm in your greeting as it could turn callers off to both you and your business. h. Speak Clearly and Never Slur: Callers need to understand your every word; therefore, mumbling, slurring, and all other detractions of speech should never be recorded. d. Be Creative Without Sacrificing Quality: Callers know how voicemails work–i.e. leave a number, message, etc. While you want to be clear, it’s important not to be contrive or redundant with your message. Creativity can help users to differentiate themselves, as well as intrigue callers. While users should avoid the tropes of creativity listed above, it’s definitely good to think outside the box. That being said, scripting and practice can help users to experiment more with their greeting–ultimately allowing for more unique and creative approach. e. Speak With Diction: It’s important to present one’s self as an authority without alienating callers. As such, it’s crucial to articulate and speak with clear diction. “ if your voice recording has you stumbling over words and speaking haltingly, it does not convey confidence and competence,” states Ron Sellers of Grey Matter Research & Consulting. Remember, this greeting represents you; therefore, you want to appear collected and professional, as well as welcoming. To do this, one must carry themselves well through their recorded message. f. Account for Timeliness: Your message should be concise. No caller wants to be sitting through a rant/diatribe of redundant statements. Your greeting should flow without dragging. Inversely, one doesn’t want to be terse, either. Engage callers with a simplified approach laden with creativity. h. Account for Quality: Aside from speaking clearly, users want to eliminate any noise in the surrounding environment. The quality of the greeting is just as important as what’s being said in the greeting itself. As such, one doesn’t want to undermine a great message with poor quality. i. Courtesy, Tastefulness, & Tact: This is pretty self-explanatory and straight forward–NEVER be rude. Being light-hearted and humorous is very different from being obnoxious and/or abrasive. Again, these tools can be helpful if utilized properly, but not everyone perceives humor the same way. So play it safe. The last thing your voicemail greeting should do is offend a caller. k. Provide Options: if you’re part of a bigger company, it might be good to offer caller options. For example, allow a menu to defer callers to a colleague or co-worker in your absence. This can help show callers you care about their well being. Another option might be offering different modes of communication–i.e. email, fax, etc. In offering users diversity, contact may be much easier to maintain.
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12.) Bienvenido/a a John Doe. Puede contactar con nosotros de lunes a viernes de 8:00h a 12:30h y de 13:00h a 16:30h. En estos momentos no podemos atenderle personalmente. Por favor, deje un mensaje con su nombre y número de teléfono y le devolveremos la llamada tan pronto como sea posible. Para casos urgentes puede contactarnos al teléfono 0821 91039- 1211. Muchas gracias.
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If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
Hello, this is Laura Brown. I’m sorry I can’t take your call right now but please leave me a brief message after the tone and I’ll be sure to return your call as soon as I can. Thank you and have a great day.
Do you have lots of satisfied customers? Give them a voicemail option to record a brief testimonial about why they love your product or service.
When leaving a voicemail message, there are 7 pieces of information that can help the caller.
Callers to your mailbox may hear one of two greetings: an external greeting for callers outside of MSU-Northern, or an internal greeting for MSU-Northern callers. If you record only an external greeting, then this greeting will be played to both internal and external callers.
1.) Добро пожаловать в «Вася Пупкин и Ко». К сожалению, на данный момент никого нет в офисе, или вы звоните в не рабочее время. Пожалуйста, оставьте сообщение или отправьте письмо на [email protected]. Большое спасибо за ваш звонок.
It's easy to get carried away in a voicemail and include more detail than is necessary. We've all been in that situation where the automated or pre-recorded voice on the end of the line goes on and on with more information than you can take in.
7. Password protect your voicemail. There are reports of voicemail being hacked, so protect yourself and your clients by adding a password. If you can dial in from externally to pick up messages, you should have an option to add password and on a mobile, there should be a password option in the menu.