These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
Always give an option to speak to a backup person in the case of a matter that is too urgent to wait.
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Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Your callers should get a different phone prompt greeting when they call outside of business hours. This will let them know that you are closed, when you’re open again and give them some options to act upon now, so they don’t feel like they’re totally wasting their time. For example, you can send them to your website where they can find information they’re looking for or allow them to leave a voicemail message to someone specific within the company.
Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.
4. Hi, this is [your name]. I’m unable to take your call right now but leave your name and number, and I’ll get back to you as soon as possible.
10 Voicemail Greeting Scripts. Now that you know the principles of our voicemail greeting philosophy, it is time to take a closer look at some standard and best-practice examples you can use for your business. Not all of these example scripts serve the same purpose.
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4. “Thanks for calling [your company]. We’re looking forward to speaking with you. Let us call you back as soon as we are available by leaving your name, contact information and the reason for your call. Have a great day.” A simple, concise, and, of course, friendly voicemail greeting for your main business line.
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4. Vacation Day Voicemail Greeting. If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it.
Hi, thank you for calling me. I apologize for not answering the phone at the moment. Please leave your name, number and message, and I will call …
-This is you-know who. We are you-know-where. Leave your you-know-what you-know-when.
1. The Welcome Greeting. This is the first greeting callers hear when they call your company. Sample Scripts: “Thank you for calling [company name].” “Thank you for calling [company name].
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
If your company is using a cloud-based VoIP service like Nextiva, Ring Central or 8x8, let me know when you send your script so I can create the correct audio file to use.
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.